Customer Support Specialist - Russian Speaking
Hudl
Barcelona
hace 1 día

We believe each moment in sports can change the plan, change the game and change lives. That’s why our mission is to build the world’s most powerful network of sports video and data to empower teams to make every moment count.

How? By hiring people around the world who want to help us support coaches, players, analysts, recruiters, teams, clubs and fans.

Hudl customers use our products to capture video, analyze data, share highlights and a lot more. They stay ahead of the game with the latest technology and we help them achieve their goals.

Want to join us?

As a Support Specialist, you'll be responsible for working directly with clients from various sports and organizations, including some who play in notable competitions such as the Russian Men’s & Women’s Premier League and Ukrainian Premier League.

As a team, our goal is to understand our clients' pain points and help them make the most of our solutions.

You Are

  • A problem solver. You love seeing the world through someone else's eyes in order to find the best feasible solution for them.
  • Running diagnostics to troubleshoot and resolve technical problems.

  • Eager. You are self-motivated, curious and keen to learn in order to help our clients achieve their goals.
  • A confident communicator. You shine both on the phone and via email to best relay solutions with a clear approach and a human touch.
  • Ensuring issues, with a varying degree of technical complexity, are resolved or elevated where required.

  • Flexible . You show composure and resilience in a fast-paced ever-changing environment.
  • You Will

  • Thrive on the front lines. You’ll answer calls and emails ranging from how-to questions to troubleshooting for products like Hudl, Hudl Sportscode, Wyscout or Volleymetrics.
  • Showcasing your skills as a communicator and a trusted technological resource.

  • Listen. You’ll empathize with our customers and respond with creative solutions.
  • Help teams and athletes win. Our clients come to us to enhance their game - you’ll make sure they know how to use our products in the best way possible.
  • Collaborate. You’ll act as an internal advocate for evolving customer needs while teaming up with our product teams to surface customer insights.
  • Be adaptable. You’ll be available for our customers in their time of need, this includes game days. You will be required to work some weekends in this role.
  • WE WILL

  • Celebrate work at Hudl retreats . We like to gather our Hudlies from around the world to showcase achievements and strategize for the future.
  • Treat you like an adult . We’re all about a healthy work-life balance. We’ll give you unlimited vacation time and have company-wide timeout days (no meetings allowed).
  • Provide career growth . We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
  • Supply you with tools for success . You’ll have the enriching, flexible environment and powerful hardware you need to do your job well.
  • Support your mental health . We care about our employees’ wellbeing. Our Employee Assistance Program and Employee Resource Groups have you covered.
  • Diversity at Hudl

    Hudl is an equal opportunity employer. We understand the power of a diverse team, celebrate differences and promote inclusion.

    We also know is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply we’d love to hear from you.

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