Field Service Engineer
JobLeads GmbH
Bilbao, País Vasco, España
hace 13 horas

Field Service Engineer New Spain Engineering 8 hours ago Post Date 12 Total Views Apply for Job Recommend to a Friend Sign Up for Job Alerts As a result of our continuing growth, we now have an immediate requirement for a Field Service Engineer, to join our business in Spain -

Bilbao, on a permanent basis. As a Field Service Engineer you will perform direct service activities on Hologic DIAGNOSTICS products in the field.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and / or software products.

Your Main Duties & Responsibilities : The Field Service Engineer duties listed below require approximately 80% travel within the designated region and 20% outside the designated region :

  • Install instruments at customer sites
  • Provide instrument and sample preparation training to customers
  • Provide emergency service and repairs and Preventative Maintenance as requested by customers
  • Planning of laboratory design for new instrument installations
  • Liaising with customer IT departments and assisting with information systems installations and troubleshooting
  • Maintenance and accuracy of assigned inventory
  • Supporting marketing activities such as exhibitions
  • Special assignments and administrative duties as directed by Field Service Manager or designate
  • Communicate and document customer feedback to Field Service Manager and / or appropriate departments
  • Promote service agreements to customers
  • Perform other assigned duties as required
  • Routinely complete administrative paperwork, such as but not limited to : Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, and Field Service Reports We are looking for someone who has :
  • Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines
  • Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
  • Strong interpersonal and customer satisfaction skills
  • Similar / comparable customer based laboratory environment
  • Effective Time Management Skills
  • Professional and effective internal and external communication skills
  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers / customers
  • Proficient use of Microsoft products (Word, Excel, Outlook)
  • Working knowledge of various troubleshooting / analysis tools (Macros, Data Acquisition, etc.)
  • Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc* Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines
  • Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
  • Strong interpersonal and customer satisfaction skills
  • Similar / comparable customer based laboratory environment
  • Effective Time Management Skills
  • Professional and effective internal and external communication skills
  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers / customers
  • Proficient use of Microsoft products (Word, Excel, Outlook)
  • Working knowledge of various troubleshooting / analysis tools (Macros, Data Acquisition, etc.)
  • Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc
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