Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a Customer Care Champion who enjoys both a buzz and a challenge.
Customer Care Champion
Full-time -(Virtual) Spain
We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more.
People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance.
But don’t just take our word for it : we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
In this role you will be responsible for handling escalated service issues, monitoring customer service levels, tracking and determining source of issue trends, and developing an improvement plan.
You will ensure timely turnaround of all customer service correspondence.
A snapshot of this opportunity
How you can set yourself apart
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance.
We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list.
We make a difference through charitable activities in our communities across the globe.
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road.
We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals.
In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry.
For more information, visit www.bcdtravel.com.
Create your profile and upload your resume / cover letter via our website. Feel free to reach out to us with any questions via careers bcdtravel.
com. Note : send your application via the website only.
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