Customer Care Champion
BCD Travel
Barcelona ES
hace 1 día

Job Description

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a Customer Care Champion who enjoys both a buzz and a challenge.

Customer Care Champion

Full-time -(Virtual) Spain

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more.

People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance.

But don’t just take our word for it : we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role you will be responsible for handling escalated service issues, monitoring customer service levels, tracking and determining source of issue trends, and developing an improvement plan.

You will ensure timely turnaround of all customer service correspondence.

A snapshot of this opportunity

  • Effectively communicate to client to research, resolve, and log service issues within a specified time
  • Maintain thorough understanding of the client’s business as it relates to BCD Travel and can monitor changes
  • Actively communicate current knowledge of various travel industries supported (air, car, hotel, etc.)
  • Follow up on any pending refunds / vouchers from airline or other vendors
  • Professionally and appropriately respond to client inquiries and develop a positive working relationship
  • Consistently meet and sometimes exceed individual and team goals
  • Is mindful of the client service level agreement in all transactions
  • Seek assistance from others, including suppliers for the resolution when appropriate
  • How you can set yourself apart

  • You have minimum 2 years’ experience in a corporate travel office in the past 3 years
  • You are proficient in specified GDS (i.e., Sabre)
  • You can work independently, exercising discretion and judgment
  • You have excellent customer service skills
  • You have proven ability to handle multiple tasks simultaneously
  • Excellent communication skills in Dutch and / or French
  • What we offer you

    At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance.

    We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list.

    We make a difference through charitable activities in our communities across the globe.

    About us

    BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road.

    We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals.

    In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry.

    For more information, visit www.bcdtravel.com.

    Interested?

    Create your profile and upload your resume / cover letter via our website. Feel free to reach out to us with any questions via careers bcdtravel.

    com. Note : send your application via the website only.

    Stay informed about new career opportunities at BCD Travel

    Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future.

    On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

  • Note : We’ll give preference to internal and / or furloughed employees.
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