Technical Onboarding Specialist EMEA
Criteo
Barcelona, Spain
hace 1 día

Who we are At Criteo, we are building the advertising platform of choice for the open Internet, an ecosystem that favors neutrality, transparency and inclusiveness.

With more than 1.4 billion active shoppers and $600 billion in annual commerce sales, we deliver performance at scale. Founded in a Paris start-

up incubator, Criteo now carries out our entrepreneurial spirit across 30+ global offices. Do you want to have an impact on more than half of the world’s internet users?

Join us and be part of something big. Integrated into the EMEA Technical Services team, your role will be to own a portfolio of customers during the integration of the Criteo solutions on their e-

Commerce site. You will assess clients' technical stack and determine what the most efficient way for them to perform their integration with Criteo is and provide them with documentation and guidance.

You will be helped in doing so by our wide range of tools and trainings and our very experienced and supportive team of Engineers.

For each new integration starting, you will be clients' primary point of contact and engage with them, defining a clear agenda for the tasks to be performed.

You will need to get a commitment from the client to deliver according to said plan. When facing technical challenges, you will be tasked with escalating issues to the Technical Solution Engineering teams.

You will be asked to give clear context, describe the issue factually and offer suggestions of solutions and implement the solution delivered by the Engineering team.

What you’ll do

  • Own and manage the customer onboarding process from customer commitment stage through to product activation.
  • Plan the product integration strategy in order to minimize integration times.
  • German on a native level, fluent in English.
  • Motivate customers to act autonomously to ensure successful deployment of their Criteo campaigns over e-mail and phone.
  • Test and troubleshoot the client’s implementation, providing feedback to the client’s engineering team.
  • Work closely with your Solution Engineer colleagues to escalate custom requests or technical issues and follow them up until resolution.
  • Work closely with the sales team, supporting the pre-sale process when needed and ensuring the transition from prospect to customer is seamless.
  • Keep track of customer interactions in Criteo's integration tools and CRM, providing visibility on the status of your clients' portfolio.
  • Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
  • Work in a fast-paced innovative environment and be cool under pressure.
  • Contribute to the improvements of the product integration methodology.
  • Who you are

  • You have a passion for problem-solving.
  • You take pride in making customers happy and display excellent active listening skills.
  • French on a native level, fluent in English.
  • You need to know the basics about client / server communication, what are the leading web coding languages and their differences.
  • Any previous experience in B2B Customer Support & Services is preferred.
  • You are pro-active and display great personal leadership; defining clear next steps for each of your customers and follow up with them.
  • You leave no task unattended whatever the difficulty, you seek help pro-actively when needed and learn from every issue solved.
  • You are deeply curious and able to build experience through questioning and personal research.
  • You are willing to grow your web technology skills by assisting the client’s developer with level 1 technical troubleshooting.
  • You are eager to work with a various range of web technologies, e-Commerce solutions (Magento, Prestashop, Shopify...) and tag management solutions (Google Tag Manager, Tealium, Commanders Act..).
  • Join us to contribute to one of the fastest growing, leading edge technologies in online industry. We work hard, play hard and we share the same passion for e-

    Commerce, Advertising and Technology. We value team work, openness, technical innovation, and results-orientated thinking.

    At Criteo, we dare to be different. We believe that diversity fuels innovation and creates an energy that can be seen and felt all over Criteo.

    We champion different perspectives and are committed to creating a workplace where all Criteos are heard and feel a sense of belonging.

    Criteo collects your personal data for the purposes of managing Criteo's recruitment related activities. Consequently, Criteo may use your personal data in relation to the evaluation and selection of applicants.

    Your information will be accessible to the different Criteo entities across the world.

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