Global Quality Key Account Manager - Aerospace
Henkel
Montornes del Valles, Spain
hace 6 días

YOUR ROLE

  • Act as the Key Contact to the Global Business Manager and Customer Contacts to give and receive feedback on performance, align on improvement needs, and agree on priorities.
  • Drive corrective & preventive actions plan globally, close gaps to quality requirements of Key Accounts.
  • Ensure an understanding of Quality requirements of Key Accounts globally.
  • Develop Henkel Quality capabilities and competencies to meet customer Key Account expectations.
  • Establish and manage reporting / tracking systems to create visibility to performance against key leading and lagging indicators.
  • Develop & maintain contact with customer representatives to foster a collaborative relationship for all Quality topics.
  • Assume direct ownership of critical customer dissatisfaction issues impacting Key Accounts.
  • Lead the cross functional teams and customer facing teams in the communication and resolution process.
  • Work in collaboration with all stakeholders to identify and share best practices.
  • YOUR SKILLS

  • 10+ years total professional experience in Aerospace field, with 2+ years in a quality and / or customer facing role
  • Excellent analytical and problem solving skills.
  • Expert level certifications for problem solving methodologies utilizing PDCA, such as A3, 8D, or Six Sigma preferred Applied knowledge of LEAN principles and tools
  • Understanding of and practical experience with aerospace related ISO standards (9001, 9100, NADCAP, etc.)
  • Excellent team leadership, project management, and organizational skills
  • Demonstrated passion and effectiveness in driving cultural transformation through coaching and engaging with people to drive continuous improvement and better customer experience(s).
  • Proficient in the use of SAP or other similar ERP systems, with particular knowledge of the Quality Module is preferred
  • Willingness to have flexible work hours in order to frequently interface with key contacts in other geographical regions worldwide
  • Ability to travel globally up to 30%
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