Success Executive
VMware
Madrid, Spain
hace 3 días

Success Executive

Before you apply, ask yourself

Do you have 8+ years of customer success experience with a proven track record of successfully managing complex customer relationship in technology?

Do you have a broad technical knowledge of VMware solutions and IT architecture?

Do you have robust inter-personal skills and ability to build relationships with internal and client stakeholders (including business and up to C-suite)?

Position Overview

The Success Executive serves as trusted advisor, driving a cross-functional, unified customer experience for our customers during their transformational journey with VMWare.

As such, this is a is a critical role in delivering the Success360 offering for enterprise customer by enabling customers to rapidly and successfully onboard, adopt our advanced products and technology and realize business value.

This role will manage up to 10 customer accounts at a time.

Job Responsibilities

  • Partner with customers to define desired business outcomes, focusing on maximizing value realization across the VMware portfolio
  • Develop joint Success Plan with customer, and align with Success pathway for customer to realize outcomes and activate capabilities delivered
  • Support customer in achieving onboarding and activation milestones and in driving product consumption
  • Establish ongoing cadence for account meetings, and orchestrate internal progress toward achieving key milestones
  • Guiding customer along success pathways, and recommend accelerators where needed
  • Consolidate customer insights across the account to measure value realized, and track milestone achievement
  • Proactively monitor customer health, identify expansion opportunities and mitigate renewal risk
  • Manage incident and account escalations, engaging and aligning appropriate resources to drive toward resolution
  • Anticipate future customer needs and proactively reach out to resources at VMware to address them
  • Advocate internally at VMware to influence decisions on behalf of the customer
  • Grow relationship with customer from client to advocate, and support advocacy efforts on behalf of VMware
  • Required Skills

  • 8+ years of customer success experience with a proven track record of successfully managing complex customer relationship in technology
  • Broad technical knowledge of VMware solutions and IT architecture
  • Robust inter-personal skills and ability to build relationships with internal and client stakeholders (including business and up to C-suite)
  • Ability to develop business cases that outline value to customers
  • Problem solving skills and ability to proactively anticipate future customer actions and deploy VMware resources to meet needs
  • Proven record of driving issues to resolution with great customer satisfaction
  • Ability to manage multiple customer accounts, projects and deadlines simultaneously
  • Bachelor's Degree preferred
  • Preferred Skills

  • Experience in change management, decision making, planning, and process / business transformation
  • Previous customer success experience in a SaaS organization
  • Previous working experience with Gainsight and Salesforce
  • Please be advised that the recruiting process for this position will begin in a couple of weeks.

    Category : Sales

    Subcategory : Services Sales

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Remote : No

    Posted Date : 2020-10-16

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