Before you apply, ask yourself
Do you have 8+ years of customer success experience with a proven track record of successfully managing complex customer relationship in technology?
Do you have a broad technical knowledge of VMware solutions and IT architecture?
Do you have robust inter-personal skills and ability to build relationships with internal and client stakeholders (including business and up to C-suite)?
The Success Executive serves as trusted advisor, driving a cross-functional, unified customer experience for our customers during their transformational journey with VMWare.
As such, this is a is a critical role in delivering the Success360 offering for enterprise customer by enabling customers to rapidly and successfully onboard, adopt our advanced products and technology and realize business value.
This role will manage up to 10 customer accounts at a time.
Partner with customers to define desired business outcomes, focusing on maximizing value realization across the VMware portfolio
Develop joint Success Plan with customer, and align with Success pathway for customer to realize outcomes and activate capabilities delivered
Support customer in achieving onboarding and activation milestones and in driving product consumption
Establish ongoing cadence for account meetings, and orchestrate internal progress toward achieving key milestones
Guiding customer along success pathways, and recommend accelerators where needed
Consolidate customer insights across the account to measure value realized, and track milestone achievement
Proactively monitor customer health, identify expansion opportunities and mitigate renewal risk
Manage incident and account escalations, engaging and aligning appropriate resources to drive toward resolution
Anticipate future customer needs and proactively reach out to resources at VMware to address them
Advocate internally at VMware to influence decisions on behalf of the customer
Grow relationship with customer from client to advocate, and support advocacy efforts on behalf of VMware
8+ years of customer success experience with a proven track record of successfully managing complex customer relationship in technology
Broad technical knowledge of VMware solutions and IT architecture
Robust inter-personal skills and ability to build relationships with internal and client stakeholders (including business and up to C-suite)
Ability to develop business cases that outline value to customers
Problem solving skills and ability to proactively anticipate future customer actions and deploy VMware resources to meet needs
Proven record of driving issues to resolution with great customer satisfaction
Ability to manage multiple customer accounts, projects and deadlines simultaneously
Bachelor's Degree preferred
Experience in change management, decision making, planning, and process / business transformation
Previous customer success experience in a SaaS organization
Previous working experience with Gainsight and Salesforce
Please be advised that the recruiting process for this position will begin in a couple of weeks.
Category : Sales
Subcategory : Services Sales
Experience : Manager and Professional
Full Time / Part Time : Full Time
Remote : No
Posted Date : 2020-10-16