Solutions Architect
TransPerfect
Spain-Barcelona
hace 4 días

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Locations : INTL-Barcelona

INTL-Barcelona

Position Responsibilities :

  • Manage the entire technology on-boarding process from pre-sales support through to successful deployment
  • Act as client advocate, ensuring that timelines and expectations are met, particularly during the technology implementation phase at the beginning of a relationship
  • Develop implementation schedule in collaboration with Solutions Engineering team, ensuring that all milestones are met and communicated to internal and client teams
  • Design workflows and develop on-boarding documentation for technology implementations
  • Provide consultative support to clients by evaluating and understanding their needs and subsequently developing customized solutions to ensure that their localization goals are met
  • Educate client on technology capabilities and how they can practically apply to real-time situations and resolve clients’ localization challenges
  • Troubleshoot client issues related to user experience, escalating as necessary to relevant internal points of contact
  • Develop client-specific user documentation in collaboration with the Technical Writing team
  • Work with Solutions Engineering group to design and build new dashboard reports as identified by client needs
  • Training and ongoing support for internal production users of our tools
  • Essential skills and experience required :

  • Minimum Bachelor’s Degree from a 4-year college or university
  • 2-5 years experience in a client-facing account management role
  • Superior written and spoken communication skills in English
  • Candidates should be willing to travel to offsite client or sales meetings
  • The ideal candidate will demonstrate an ability to : multitask in a fast-paced environment, work well with people from a variety of backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.
  • Desired skills and experience :

  • Knowledge of a second language
  • Experience in the localization industry
  • Familiarity with CMS, Translation Memory and / or Database Technology
  • Experience in software implementations and / or development
  • Experience creating workflow diagrams in Vision
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