Account Management
Barcelona, ESP
hace 4 días

We are looking for an Account Manager for our IFM business line.

The role will be based in Barcelona, Spain but we welcome candidates globally to apply.

Abo ut JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.

You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.

We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

What this job involves

Client Relationship Management

  • Establish and own strong relationships with the HP Account’s client representative
  • Understand the client’s business drivers, focus and support the management team to ensure those priorities are met and aligned with our JLL deliverables
  • Ensure services are delivered in a well-integrated manner at all levels so as to exceed the client’s expectations
  • Proactively lead and participate in monthly / quarterly / semi-annual client meetings as required
  • Implement regular client feedback sessions to gain input and direction from the HP client representative and ensure the management team is well briefed
  • Respond to client issues in an expedient and professional manner and ensure corrective actions are taken to resolve issues
  • Achieve reference status with clients which demonstrates best in class service delivery that can be leveraged to expand and grow the business
  • Governance and Leadership

  • Provide the required level of leadership to ensure the Account Team is high performing and operates in line with JLL’s culture, values and Ethics
  • Retain, attract and develop direct reports to build a robust pipeline of future leaders in the organisation and plans for critical roles
  • Ensure proper governance, contractual arrangements and structure are in place
  • Develop the financial strategy and account financial plan, and ensure the account plan is met or exceeded in both growth and profitability (P&L)
  • Aim to exceed the annual targeted contract margin
  • Ensure the account delivers against contract deliverables meeting all contractual KPI’s and CPI’s
  • Mitigate the financial risk by ensuring there is no account bad debt
  • Partner with all Platform and Global Account SME’s to drive excellence
  • Drive change and ensure successful implementation of strategic initiatives and innovations
  • Ensure all defined services are completed in accordance with quality operating procedures and statutory and regulatory requirements
  • Ensure HP and JLL EHS compliance requirements are met
  • Ensure compliance with company policies and standard conduct, local laws and professional ethics and within the guidelines of client’s organisation
  • Sustainable Growth

  • Ensure the account remains on track and continually positioned for a successful renewal (non-bid renewal)
  • Work with the Solutions Development team, leverage expertise and external networks to enhance sales and business development effort
  • Ensure that the account actively supports new business pursuits and implementation of new accounts
  • Transformation

    Sound like you? To apply you need to be / have :

  • Establish a transformation plan for the HP Accounts that is in line with HP’s transformation strategy
  • Ensure the implementation of company strategic initiatives and innovative technology solutions for the HP Account
  • Strong market knowledge and technical expertise
  • Good understanding of industry technology and offering
  • Competent in Strategic Planning, Project Management, Facility Management, Transaction Management, Occupancy Planning & Real Estate Market Analysis
  • Strong track record of effectively managing and developing teams and relationships with clients, and internal and external partners
  • Excellent communication and interpersonal skills and proven capabilities to effectively represent businesses and drive decisions with senior executives
  • Ensures confidence with team / client and uses Emotional Intelligence in dealing with teams and the client
  • Commercially and financially astute
  • Willingness to travel regionally and internationally, as required
  • Fluent in English, other European languages desired with Spanish most preferred
  • Based : Barcelona, Spain
  • Progressive leadership experience in corporate real estate, with broad exposure to facilities or property management, real estate service delivery oversight and vendor management
  • Master’s degree, preferably in Business Administration, or the equivalent would be an advantage
  • Licences or certification from a relevant industry professional organization
  • Account P&L
  • Account contractual key and critical performance indicators
  • 100% risk compliance and adherence to EHS requirements
  • Stabilize Account operations
  • Drive change and deliver strategic transformation plan
  • Develop a high-performance team and account succession plan
  • Corporate Solutions Account AGM
  • Corporate Solutions Margin
  • Contract governance
  • Cross-sell targets
  • CRM 365 adoption
  • Operation Excellence (e.g.)
  • Savings all service lines
  • Operating Budget
  • Integrated Service Delivery
  • Project Delivery
  • Transaction value
  • What you can expect from us

    You’ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

    Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

    Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

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