Customer Care specialist is the main contact for day to day queries and complaints of customers, with the responsibility of delivering excellent customer service in a timely manner.
Key Accountabilities :
Professional & courteous response to all incoming calls / queries / complaints from customers in a timely manner and with high quality standard
Prompt and efficient follow-up of customer queries & service requests
Record customer queries / complaints in Siebel
Ensure the investigation and resolution of customer enqueries and complex issues with minimal delay, in a competent and professional manner.
When there is a delay of more than 48 hours, the customer is to be communicated at all times
Onboard new customers including MyCHEP training and provide hypercare until the first invoice is issued
Process customer orders and declarations accurately when logged in manually
Resolve credit, invoicing and pricing queries. Raise credit notes, manual invoices if needed
Actively work to understand CHEP’s business functions, systems and products to be able to provide first time query resolution and excellent service to customers
Provide analytical data and support on specific account queries and query findings
Identify areas of potential revenue growth / cost reduction to continually improve business metrics and customer experience
Plan and implement service improvement actions by contacting and working with customers proactively
React positively to problems / issues and take preventive actions with a root-cause analysis.
Ensure best in class service is given to customers to improve NPS scores
Demonstrate an indepth understanding of customers’ operations, supply chain flows & needs
Ensure no overdue debt from customers and provide support for bad debt resolution
Manage and maintain customer database and account balances accurately in the systems
Ask for self counts, negotiate audit results with customers and raise LEC invoices if required
Qualifications & Experience :
Desirable : University Degree in Business Administration or business related studies
2-3 years of business experience
Minimum 2 years of customer service or support experience
Skills & Knowledge :
Strong organisation and prioritization skills
Excellent customer service and relationship building skills
Excellent written and verbal communication skills
Good knowledge of MS Office (Excel, Word, Powerpoint) skills
Commitment to customer focus with strong listening and account management skills
Strong analytical and problem solving skills
Self-initiator and results driven
Detail oriented and a team player
English & Dutch at a proficient level are a must
French, Italian, Spanish and German are desirable
We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day.
Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world.
Añadir a favoritos
Eliminar de mis favoritos
Debes iniciar sesión en tu cuenta para agregar este empleo a tus favoritos. Haz clic en "Continuar" para acceder a tu cuenta o crear una cuenta nueva. Luego de iniciar sesión, podrás ver y organizar tus favoritos tanto en nuestro sitio web como en la aplicación móvil.