Customer Services Automation Software Engineer
eDreams
Spain, Barcelona, barcelona
hace 6 días

Overview

Our Customer Services Team has just started an exciting big initiative that will completely change the way we interact with our customers.

We are building a completely integrated set of self-service options, so that the customer can manage their own bookings online.

Covering all of the different customer touchpoints, our self-service suite will also include chatbots and live chat.

We are looking for developers to join our dynamic team working on the automation of manual processes and the implementation of those solutions into various platforms.

These solutions focus on our contact centre platforms (phone, email, chat) but also involve our in-house booking systems plus different third party systems (eg.

reservation systems, accounting systems, etc) and will be implemented at various customer touchpoints (eg, phone and email systems, website Help Centre, chatbot, etc).

You will work closely with the Customer Services Central Team, but also the Customer Services contact centres, external suppliers and IT department.

What you will do :

  • Gather requirements from users for various new functionalities, following a roadmap driven by Customer Services Central Team
  • Analyse the requirements, provide timelines and document a solution
  • Develop the solution that is robust and fit for purpose, adhering to the timelines
  • Fully test the solution to deliver a bug-free development, involving users for the final acceptance testing
  • Maintain the solutions as and when necessary, either due to enhancements, bug fixes or external changes
  • Provide support to troubleshoot production issues
  • Provide information and share knowledge to users and importantly the central team about the various systems, their features and functionality
  • About you :

  • OOP experience, minimum 2 years
  • Database (SQL, MySQL) experience
  • Experience working with contact centre platforms
  • Experience integrating APIs
  • Trouble-shooting skills
  • Flexibility and a can do approach to complete tasks on time
  • Ability to work using own initiative and as a member of a team
  • Ability to work effectively under pressure and to deadlines
  • Good organizational, communications, analytical and problem solving skills
  • Good level of English, Spanish beneficial
  • What do we offer?

  • Excellent environment for continuous growth and learning : with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills trainings, language lessons, external events and industry conferences.
  • Free subscription of O’Reilly Online Learning.
  • We support a phenomenal lifestyle and work-life-balance (e.g. half-day Fridays, team building activities, flexible hours, 24 days of holiday +2 extra days off, etc.).
  • Personal career path programs.
  • A free eDreams Prime subscription to benefit from significant discounts on your travels.
  • Competitive salaries & flexible benefits scheme : Ticket Restaurant, transport, private health insurance, etc.
  • We like our eDOers happy and healthy! Free fresh fruit and coffee for all (with many types of milk alternatives) and a significant Anjoy discount! After the gym you can always take a shower at our offices too.
  • Special discounts in local venues, such as gyms, restaurants, shops, etc.
  • New to the city? We also offer great relocation packages.
  • Amazing offices in the heart of Barcelona with a beautiful terrace to have a break and enjoy the views.
  • Annual awards for a variety of team and individual achievements.
  • And the opportunity to work in a dynamic, dedicated, fun and passionate team of professionals. We journey together!
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