General Manager-Restaurant - The Madrid EDITION (Pre-opening)
Marriott Bonvoy
Madrid, Madrid, Spain
hace 4 días

Posting Date Sep 03, 2021

Job Number 21099433

Job Category Food and Beverage & Culinary

Location The Madrid EDITION, Plaza Celenque 2, Madrid, Madrid, Spain VIEW ON MAP

Relocation? N

Position Type Management

Located Remotely? N

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.

Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.

A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

EDITION Hotels

is an unexpected and refreshing collection of individualized, customized, one-of-a-kind hotels which redefines the codes of traditional luxury.

Displaying the best of dining and entertainment, services and amenities all under one roof, each EDITION property is completely unique, reflecting the best of the cultural and social milieu of its location and of the time.

Conceived by Ian Schrager in a partnership with Marriott International, EDITION combines both the personal and intimate experience that Ian Schrager is known for, with the global reach, operational expertise and scale of Marriott.

The authenticity and originality that Ian Schrager brings to this brand coupled with the global reach of Marriott International results in a truly distinct product sets itself apart from anything else currently in the marketplace.

ABOUT THIS PROPERTY

Set in a tranquil square surrounded by historic buildings, The Madrid EDITION is near Puerta de Sol in the heart of the Spanish Capital, one of the city’s most famous sites, and within walking distance to The Golden Triangle of Art three of most important art museums in Madrid.

The Madrid EDITION will showcase 200 beautifully appointed guest rooms and suites, some with terraces and six unique food and beverage outlets including a signature restaurant, cocktail bar and Sky bar with rooftop terrace, together with an outdoor pool, state-of-the-art fitness center and spa.

Flexible studios within over 350 SM of dedicated space will host creative meetings and events for large or small groups.

With a planned opening in late 2021, the hotel will manifest the people and the culture of the city and will become synonymous as a stunning microcosm of one-of-a-kind food, beverage and entertainment offerings, innovative design, and luxury service.

JOB SUMMARY

Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet.

Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.

Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

  • Professional Spanish & English language skills (both written and verbal)
  • Previous pre-opening experience of restaurants / bars as a General Manager - Restaurant is a plus
  • Experience in planning and directing all restaurant operation in a Luxury or Luxury Lifestyle environment with strong business results
  • Proven experience maintaining high standards of food, service, health and safety
  • Education and Experience

  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • 2 years experience in the food and beverage, culinary, or related professional area.

    CORE WORK ACTIVITIES

    Taking an Entrepreneurial Approach to Driving the Restaurant Business

  • Understands financial opportunities by surveying restaurant demand.
  • Partners with key individuals in the local community to assess opportunities.
  • Identifies and analyzes competitors.
  • Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.
  • Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.
  • Leading Significant Marketing / Public Relations / Media Activities

  • Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager / Manager or Director of Operations and Hotel / Brand Marketing teams including Destination Restaurant Chef, if applicable.
  • Supports on-site / off-site public relations opportunities to promote the restaurant.
  • Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts / trends, and corrects deficiencies.
  • Serves as the primary point of contact for restaurant events.
  • Participates in local networking activities, which are often off-property, in support of the restaurant.
  • Managing Day-to-Day Restaurant Operations

  • Supervises and manages employees.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Maintains service and sanitation standards in restaurant, bar / lounge and room service areas.
  • Conducts daily "taste panels" to educate, drive sales and create sales goals.
  • Monitors appropriateness of ambiance / atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.
  • Monitors compliance with all applicable laws and regulations.
  • Monitors adherence to liquor control policies and procedures.
  • Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.
  • Monitors alcohol beverage service for compliance with local laws.
  • Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.
  • Assists servers and hosts on the floor during meal periods and high demand times.
  • Advocates sound financial / business decision making.
  • Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.
  • Recognizes good quality products and presentations.
  • Supervises daily shift operations in absence of Assistant Restaurant Manager.
  • Oversees the financial aspects of the department including purchasing and payment of invoices.
  • Fostering an Environment that Creates Exciting and Memorable Guest Experiences

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
  • Empowers employees to provide excellent customer service.
  • Acts as the guest service role model for the restaurants..
  • Addresses guest problems and complaints.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  • Verifies corrective action is taken to continuously improve service results.
  • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Managing and Conducting Human Resource and Talent Management Activities

  • Actively participates in the hiring process to identify the right talent to support the outlet's concept.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Facilitates the fair and equal treatment of employees.
  • Strives to improve employee retention.
  • Monitors employee attendance of on-going training to understand guest expectations.
  • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Strives to improve service performance.
  • Encourages recognition of employees across areas of responsibility.
  • Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.
  • Establishes guidelines so employees understand expectations and the work.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others.
  • Demonstrates honesty / integrity and models appropriate behaviors by leading by example and serving as a role model.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Develops specific goals and plans to prioritize, organize, and accomplish own work.
  • Monitors and maintains the productivity level of employees.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.
  • Provides work-related training, supervising, follow-up and hands-on management.
  • Additional Responsibilities

  • Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and / or benchmarking state-of-the-art practices.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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