The HP Personalization & Industrial Business (PIB) offers an integrated portfolio of Services that enables predictable printing operations and optimized cost structure.
It allows our customers to maximize press uptime, increase productivity, and grow their business.
The HP EMEA Graphics Academy is part of this organization, and our goal is to accelerate our customer’s understanding in a professional environment with hands-on learning that includes hardware, digital front end, and specialty classes.
Our team delivers training, one of the key roles in enabling our customers to start production and maximize their HP Indigo digital presses.
We also train our own customer engineers, application engineers and remote support engineers.
Our team has the teaching, presentation and technical skills to understand, explain, transmit and verify knowledge on the Indigo printing products, digital production cycle, including prepress, workflow, finishing etc.
We are continuously adapting to deliver our services under any circumstance, also remotely, using innovative tools as to do so, such as xRServices (Augmented Reality).
Job Description :
The HP Indigo EMEA Graphics Academy (training center) is looking for candidates for the position of Training / Service Graduate.
We deliver training either at the customer site or in our training center at the HP Campus in Sant Cugat. When this is not possible, we deliver in a hybrid set-up, with the trainer / engineer connecting remotely and a local engineer onsite at the customer.
Develop further to a role with a different scope, such as higher level of technical training (customers / engineer), production support, remote support, field support, and / or knowledge project management.
Collaborate with trusted partners (GBU, GTM or Service) to develop engaging content suitable for a variety of delivery methods (Face-to-face, webinar, self-paced or mobile learning)
Address customer needs in a quick manner that is in line with the company mission, values and financial objectives
Be able to provide best practices for : workflow, press, consumables, maintenance, color management, applications, finishing, troubleshooting
Maintain the training center environment to a production standard employing Lean Six Sigma methodologies , to ensure readiness of our press fleet (Maintenance, break / fix), for training delivery.
Maintain a good atmosphere, professional business relationships and communication with all stakeholders : customers, service, sales, category, marketing.
Academic Background required :
Recent graduated from one of the following University backgrounds :
Engineering & Science degrees
Other Bachelor's degree in Printing Technology / Graphic Arts / Graphic Design / Digital Communication OR Paper Science & Print Media
Fluent level of English and fluent level in German.
Wants to work in an international, global company, always surrounded by a wide diversity of people
Availability to join during September 2022.
Experience in manufacturing or other industries that require mechanical, electronics knowledge and skills are a plus, but not a must.
Excellent customer engagement & communication skills, regardless of training methodology (face to face, different environments, remote )
Capable of independent & self-sustained working mode
Be passionate about continuous learning, sharing knowledge & teaching
Basic / Intermediate skills in project management
Excellent skills with Microsoft Office Tools, video conferencing software-
Travel Requirements :
Traveling expected to be around 30%.
What We Offer :
Opportunity to work in an international organization with colleagues coming from all over the world.
Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
An attractive benefit package :
Health & Life insurance
Ticket restaurant vouchers
HP product discount
Flex optimization program : Kindergarten tickets, public transportation tickets
Work life balance / flexible working hours
Women, Pride, Young employees, Sustainability, Multicultural and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day
Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
Love sports? Then take advantage of our sports center (indoor and outdoor) with regular coordinated activities
We have an onsite Doctor and medical team for our employees, including services such as : nutrition, physiotherapy and general health
Free daily printing Happy hour from photographs, to large posters. And Hands-on workshops to print with the latest technology
You will start in the Graphics Academy and then will be given the opportunity to explore & develop according to their strengths, their interests and skills, being exposed to the above-mentioned technical job roles.