Danish speaking Technical Support Advisor
Webhelp Spain
Málaga, Andalucía, Spain
hace 6 días
source : Top Language Jobs


As advisor you will be responsible for the handling of technical customer contacts for a variety of products, mainly inbound contacts via different communication canals.

He / she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

Main tasks :

  • In a correct, customer friendly and efficient manner answer and / or solve complex technical questions or problems posed by customers via telephone or email.
  • Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
  • We offer :

  • Full-time (39 hours / week) and long term contract
  • Schedule : from Monday to Friday, from 9am to 6pm
  • Salary : 18.400 Euros gross / year+ up to 1.800 Euros gross / year in bonus
  • Opportunity to join an international company
  • Requirements

  • Native level speaker of Danish
  • Fluent in English
  • A strong technical affinity, experience in technical field is a plus
  • Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
  • A good understanding of the MS Office environment is essential.
  • Good telephone etiquette.
  • Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

    Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación