National Cloud Service Delivery Manager (d/f/m)
Getafe, Spain
hace 1 día

About us :

Now is a unique moment in history to join Airbus Defence & Space!

The space and defence industry is facing unprecedented opportunities and challenges in a world that is becoming more complex and less predictable.

For instance, deploying payloads into space is becoming much cheaper, which opens up space to new commercial users and entrepreneurial business models.

Unmanned aerial vehicles ( drones ) provide deep insight into the well-being of our fragile planet, and allow delivery of payloads into areas that are too dirty, dull or dangerous for human pilots.

Drones also hold promise for moving people around congested cities. Meanwhile, the ramifications of conflicts around the world stretch all the way to the core of affluent Western democracies, both offline and online.

Threats to critical infrastructure, payment systems and mainstream media for instance illustrate the asymmetric nature of many conflicts, requiring better security and protection in cyber-space.

Meanwhile, governments are striving to improve the total cost of ownership of their existing military assets, such as military aircraft.

They are also increasingly buying new assets as a service, in the process forcing a business model transformation upon their suppliers.

The Digital Platform which is being created now at Airbus Defence & Space is a crucial foundation for these transformations, as it enables promising internal and external use cases that improve operational performance, open up new markets, and ultimately contribute to making the world a safer place.

What you will be doing :

As one of our National Cloud Service Delivery Managers you are responsible for the smooth day to day operations of a national instance of the Airbus private Cloud together with our operations supplier.

You have a permanent eye on all key aspects of the platform, including capacity, performance, ticket resolution and consumption.

You handle both technical and security incidents professionally with all involved parties and ensure a smooth cooperation and information flow between Ops and Dev.

With the runtime data you collect, you provide valuable inputs to processes such as monthly unit price setting, capacity planning, and the continuous improvement of the IaaS / PaaS / SaaS offer.

If you are a seasoned provider manager who is looking for a ticket into the digital world here is your chance!

Your main tasks and responsibilities will include :

  • Manage SLA, Contract, and Escalations;
  • Monitor the stability and performance of the platforms on a day-to-day basis;
  • Define, setup and refine end-to-end monitoring and reporting solutions with the provider;
  • Manage consumption & capacity together with the supplier
  • Discover opportunities to improve the platform service offering and improve efficiency;
  • Ensure a smooth feedback loop with the development team;
  • Manage incidents (technical, cyber, data, ...) professionally with all stakeholders.
  • This role will involve travel for business and as such you must be able to travel accordingly.

    About you :

    We are looking for candidates with the following skills and experience :

  • Extensive experience in IT outsourcing / cloud projects;
  • Ability to work in a fast-paced, ever changing start up environment;
  • Several years of experience in managing large suppliers and contracts;
  • Multi-year experience in a Cloud-related operations is a plus (Cloud Provider, Telco, Search Engine, Social Network, ...);
  • Experience in defining and implementing reporting systems, optimally also experience with implementation of reporting regimes and monitoring solutions;
  • Technical understanding of Cloud, IoT, and Big Data platforms is a plus (i.e. Thingworx, Hortonworks, Azure, AWS);
  • Experience operating in a hybrid environment of cloud / platform services (IaaS, PaaS, SaaS / based on i.e. Azure, AWS, GCP, OpenStack, OpenShift) is a plus;
  • Experience in working in an ITIL environment is a must, ITIL certification is a major plus;
  • Solid communication and interpersonal skills are a must;
  • Security clearance
  • Languages : English at Negotiation Level, additional languages (i.e. French, German, Spanish, Italian) are a plus
  • This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

    Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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