Process Adoption Lead, Customer Success Operations
Barcelona, Catalonia, Spain
hace 21 horas

Position Overview

Are you a passionate and experienced process coach who is enthusiastic about enabling customer success teams to perform at peak efficiency?

Are you obsessed with applying new learning and development methods to great effect and collaborating with everyone you work with?

If yes, READ ON! You may be a great fit for Autodesk’s Customer Success Operations Organization. In this role, you will actively be involved in rolling-out, supporting, and / or reviewing the business process strategy and operations to ensure goals and objectives are met for the CSM and Consulting delivery teams.

Working in conjunction with the CS Program Managers, Instructional Designers, and Process Managers, the Process Adoption Lead assists with the implementation of new programs and tools by ensuring all relevant roles are adopting the required process change.

This is an exciting opportunity to make a positive impact on our CSM & Consulting processes and Autodesk’s future success. Responsibilities

  • Drive adoption of business process standards and tools and continuously solicit feedback for improvement
  • Deliver timely relevant training and learning content to CSM & Consulting teams to continuously improve ramp-up time and adherence to new processes
  • Provide one-on-one and one-to-few coaching and mentoring on processes and methodologies, recommending additional training resources where appropriate
  • Collect information regarding status of process adoption initiatives, maintain high-level project schedule, raise potential issues with program manager;
  • suggest and implement solutions as needed

  • Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes
  • Maintain and revise procedures to ensure efficient and effective operation of programs / projects and supporting systems and business processes
  • Contribute to project strategy, design, development, and successful implementation
  • Minimum Qualifications

  • 1-3 Years previous experience in a Project or Program Management, Project Administrative, or Business Analyst role preferably in Customer Success
  • Previous experience in roles requiring strong analytical, organizational and project management skills
  • Ability to work in the Barcelona Autodesk office daily- this is not a remote or virtual role
  • Able to travel as required (less than 20%)
  • Language : English- must have excellent verbal and written skills
  • Presentation Skills- Excellent interpersonal and communication skills, including writing and presenting
  • Preferred Qualifications

  • 4 Year degree or equivalent
  • Highly organized with a proven ability to drive projects to completion and persevere to get the job done
  • Previous experience deploying technology or services with large enterprise and the desire for continuous learning and growth
  • You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
  • You have a strong sense of ownership with a bias for action and willingness to role-up your sleeves
  • Strong work ethic, craftsmanship, and quality standards
  • About Autodesk With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used.

    It’s disrupting every industry : architecture, engineering, and construction; manufacturing; and media and entertainment.

    With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists.

    We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities.

    Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.Administration

    At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

    Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

    We also consider employment for all qualified applicants regardless of criminal histories, consistent with applicable law.

    To all recruitment agencies : Autodesk does not accept unsolicited headhunter and agency resumes. Autodesk will not pay fees to any third-party agency or company that does not have a signed agreement with Autodesk, Inc.

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