Leverage a data driven approach to identify improvement opportunities in our products and processes and develop innovative CX strategies to increase customer satisfaction, loyalty and retention e.
g. via customer contact data, customer surveys, voice of the customer, etc
Lead the execution of strategic projects within the customer experience organization, working cross-functionally to ensure on-time delivery
Work across the organization to ensure a smooth implementation and go-live of new product launches impacting on the customer experience organization
Lead the definition of our customer experience strategy building a best in class experience within travel
Be the voice of the customer within eDO, ensuring that products and services create value for the business and for our customers
Lead and grow your team, building a high performance culture
3 -5 years of experience in a leading consultancy firm
Previous experience working on customer experience or customer service topics is preferred
Strong communication skills with an ability to synthesize issues and present to senior audiences
Excellent analytical skills and a passion for data driven decision
Bias for action and driving outcomes
Passion for the customer and a customer first mindset
Strong problem solving skills
Ability to lead a team
What do we offer?
Safe environment during COVID times : Onboarding and daily work can be done 100% remote.
A free eDreams Prime subscription to benefit from significant discounts on your travels.
Competitive compensation package with an attractive bonus structure.
Excellent environment for continuous growth and learning : with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills training, language lessons, external events and industry conferences.
Free subscription to O’Reilly Online Learning.
Fast-track career development : with our unique programs, you are always working towards the next step on your career path.
We also have for you a Ticket Restaurant benefit & unlimited beverages and coffee for free at the office (with many types of milk alternatives) because we like our eDOers happy and healthy!
A phenomenal lifestyle and work-life-balance.
New to the city? We also offer great relocation packages.
Additional prizes and awards for a variety of team and individual achievements.
Fun at work : at eDreams ODIGEO, work and fun go hand in hand!
And the opportunity to work in a dynamic, dedicated, fun and passionate team of professionals. We journey together!