TransPerfect Is More Than Just a Job
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.
Locations : INTL-Barcelona
Position responsibilities :
Respond to client requests for new project initiatives.
Collaborate with various members of the Production and Sales teams to assess the scope of work and produce cost estimates.
Assess the competitive landscape, develop project proposals and negotiate budget and schedule with the client.
Grow existing client relationships through service and technology lead development.
Win new client relationships by attending sales meetings, participating in sales calls and preparing RFP responses and cost estimates.
Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.
Perform workflow design and on-boarding for localization services and technology implementations.
Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
Serve as the primary point of contact for client contacts.
Set and fulfill client expectations.
Complete all other tasks that are deemed appropriate for your role and assigned by your manager / supervisor
Essential skills and experience required :
Experience in customer service, ideally in an Account Management or Project Management role
Background in the translation / localization industry is desirable
Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
Effective time management and ability to multi-task in a fast-paced environment
Superior written and spoken communication skills in English, other languages would be an asset
Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team
Experience coordinating projects and assignment of resources a plus
Minimum Bachelor’s degree or its equivalent