Localization Account Manager
TransPerfect
Spain-Barcelona
hace 5 horas

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Locations : INTL-Barcelona

INTL-Barcelona

Position responsibilities :

  • Respond to client requests for new project initiatives.
  • Collaborate with various members of the Production and Sales teams to assess the scope of work and produce cost estimates.
  • Assess the competitive landscape, develop project proposals and negotiate budget and schedule with the client.
  • Grow existing client relationships through service and technology lead development.
  • Win new client relationships by attending sales meetings, participating in sales calls and preparing RFP responses and cost estimates.
  • Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.
  • Perform workflow design and on-boarding for localization services and technology implementations.
  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
  • Serve as the primary point of contact for client contacts.
  • Set and fulfill client expectations.
  • Complete all other tasks that are deemed appropriate for your role and assigned by your manager / supervisor
  • Essential skills and experience required :

  • Experience in customer service, ideally in an Account Management or Project Management role
  • Background in the translation / localization industry is desirable
  • Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
  • Effective time management and ability to multi-task in a fast-paced environment
  • Superior written and spoken communication skills in English, other languages would be an asset
  • Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team
  • Experience coordinating projects and assignment of resources a plus
  • Minimum Bachelor’s degree or its equivalent
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