Food Safety and Quality INTERNSHIP
General Mills
Madrid, Spain
hace 5 días

Company Description

We serve the world by making food people love. As one of the world’s leading food companies, General Mills believes that food should make us better.

Food brings us joy and nourishes our lives, connecting us to each other and the earth. General Mills operates in more than 100 countries and markets more than 100 consumer brands, including Cheerios, Häagen-Dazs, Old El Paso, Nature Valley, Betty Crocker, Pillsbury, Green Giant, Yoplait and more.

We seek out the best talent, offer them great development, trust and support and the chance to lead something big. Choosing a career with General Mills means joining a company where you can make a difference in the lives of millions of people.

There is tremendous opportunity here for individuals who want to advance food through innovation and serve the world.

Job Description

The FSQ Trainee is a key position in the FSQ Department reporting to the FSQ HDS Supervisor and being the link between the FSQ function and the General Mills Iberica (Spain, Portugal) market.

Main functions are ensuring the maintenance and communication quality documents and providing support to the customers and consumers (Call Center).

Consumer Relations

  • Management of day to day consumer contacts gathered through careline, switchboard, websites, social media pages, etc.
  • Link between GM Iberica and the Call Center to ensure the following :
  • Provide updated information about the company, our brands, products and current market promotions.
  • Create and ensure the validation of customized letters. Deal with brand protection contact at first stage.
  • Check and measure KPI’s of call center performance, review of results and implementation of corrective actions, as required.
  • Management of the Consumer Relations Database : maintenance of the system (e-Power Center).
  • Customer Complaints / Queries

  • Management and follow up of customer contacts & less serious complaints.
  • Management of customer specifications, Quality & Regulatory conditions and technical requests with the plants.
  • Creation, maintenance and communication of the Technical Data Sheets (TDS)
  • Sampling

  • Technical-legal advice, preparation of the HACCP manual, manual of good manufacturing practice (GMP).
  • Häagen-Dazs Shops

  • Support on management and follow up of customer and consumer HDS contacts.
  • Update, maintenance and communication of the Technical Sheets to the HD Shops.
  • Required

    Bio-sanitary Bachelor’s Degree.

    English : advance level.

    Microsoft office : user.

    Competences : results oriented, team work capacity, organizational capabilities, involvement, accuracy and autonomy.

    Desirable

    Master’s in Food Technology and Quality Control.

    3-6 months of experience in the Quality Department.

    Additional Information

    Relationship management that the position will require :

    Internal

  • All GM Iberica departments
  • FSQ team : Europe
  • Labelling and Regulatory Compliance (LRC) team
  • Consumer Relations (CR) team : Europe and International
  • External

  • Careline (ESMD Consumer Relations)
  • Social Media Agency.
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