Business Analyst - Digital Solutions
WHAT YOU WILL BE DOING
BUSINESS ANALYST DIGITAL SOLUTIONS AADD (Openbank)
We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion.
In 2017 the re-launch of the Bank began and since then we have been in continuous expansion and growth, especially in our technological side.
We work in a start-up format, using agile methodologies to take our clients' experience to the next level. In 2019 we launched the Bank in the Netherlands, Germany and Portugal, with others to follow.
Our culture makes us different; social and diversity clubs are part of our essence and allow us to live our culture every day.
We are a flexible and fast adapting team that currently works remotely most of the time using all kinds of communication tools, we haven t noticed the change!
Mission and responsibilities :
We are looking for a Business Analyst to join the new customer capture design team, specialising in customer journey developments and help us build the best digital retail banking experience in the world.
Your mission is to optimize new customer acquisition : help drive the development, adaptation and continuous improvement of the onboarding customer journeys to improve critical KPIs.
You will be relentless in looking for ways to reduce friction in the funnel and provide the greatest customer experience possible.
You will work alongside other business analysts and report directly to the business product owner. Your main tasks will include defining detailed requirements analysis, documenting processes and customer journeys, and performing user acceptance testing as well as managing the fulfillment of business objectives through oversight of data analysis, alerts, incidence management, coordination with departments, implementation of process / design improvements, etc.
To succeed in this role you should have a natural analytical way of thinking and be able to translate difficult concepts to non-technical users as well as be able to manage a diverse amount of tasks at the same time to tight time-frames.
The main responsibilities of this position will be the following :
What are we looking for in this position?
What do we offer?
Would you like to grow with us? Join our team!
Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
If you re not currently living in Madrid or Valencia and you are open to relocate, we would still love to consider your application
WHAT WE ARE LOOKING FOR
Actively Collaborate (Strength), Brings Passion (Strength), Embrace Change (Strength), Keep Promises (Strength), Show Respect (Strength), Supports People (Strength), Talk Straight (Strength), Truly Listen (Strength)