Business Analyst
Banco Santander
Madrid, Spain
hace 3 días

Business Analyst - Digital Solutions

Madrid, Spain



We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion.

In 2017 the re-launch of the Bank began and since then we have been in continuous expansion and growth, especially in our technological side.

We work in a start-up format, using agile methodologies to take our clients' experience to the next level. In 2019 we launched the Bank in the Netherlands, Germany and Portugal, with others to follow.

Our culture makes us different; social and diversity clubs are part of our essence and allow us to live our culture every day.

We are a flexible and fast adapting team that currently works remotely most of the time using all kinds of communication tools, we haven t noticed the change!

Mission and responsibilities :

We are looking for a Business Analyst to join the new customer capture design team, specialising in customer journey developments and help us build the best digital retail banking experience in the world.

Your mission is to optimize new customer acquisition : help drive the development, adaptation and continuous improvement of the onboarding customer journeys to improve critical KPIs.

You will be relentless in looking for ways to reduce friction in the funnel and provide the greatest customer experience possible.

You will work alongside other business analysts and report directly to the business product owner. Your main tasks will include defining detailed requirements analysis, documenting processes and customer journeys, and performing user acceptance testing as well as managing the fulfillment of business objectives through oversight of data analysis, alerts, incidence management, coordination with departments, implementation of process / design improvements, etc.

To succeed in this role you should have a natural analytical way of thinking and be able to translate difficult concepts to non-technical users as well as be able to manage a diverse amount of tasks at the same time to tight time-frames.

The main responsibilities of this position will be the following :

  • Evaluating customer journeys and business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Data analysis, monitoring dashboards, developing insights and conclusions as inputs to new developments and improvements.
  • Staying up-to-date on the latest fintech and IT advancements to modernize our digital channels.
  • Conducting meetings and presentations to trace projects evolution.
  • Performing requirements analysis.
  • Effectively communicating your insights and plans to cross-functional team members.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Working closely with clients, technicians, and managerial staff.
  • Ensuring solutions meet business needs and requirements.
  • Performing user acceptance testing.
  • Managing projects, developing project plans, and monitoring performance.
  • Updating, implementing and maintaining procedures.
  • Prioritizing initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.
  • Monitoring deliverables and ensuring timely completion of projects.
  • Monitoring of KPIs and alerts as well as management of incidents of ongoing processes.
  • What are we looking for in this position?

  • Bachelor’s degree in business or related field
  • 1-3 years of experience
  • Exceptional analytical and conceptual thinking skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Excellent documentation skills.
  • Data management / advanced use of Excel desirable.
  • Experience creating detailed reports and giving presentations.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Experience using digital collaborative tools desirable (Service Now, Jira, Confluence )
  • Fluent in English. German would be a plus.
  • What do we offer?

  • Immediate incorporation to a dynamic and agile company with a growth and expansion project.
  • Working in start-up mode with the support of Grupo Santander.
  • Competitive remuneration and attractive benefits package.
  • Possibility of growth within the company and the Group.
  • Collaboration in international projects and possibility of contact with different countries.
  • Excellent work environment, social clubs and frequent events (now virtual).
  • Would you like to grow with us? Join our team!

    Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

    We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

    If you re not currently living in Madrid or Valencia and you are open to relocate, we would still love to consider your application



    Actively Collaborate (Strength), Brings Passion (Strength), Embrace Change (Strength), Keep Promises (Strength), Show Respect (Strength), Supports People (Strength), Talk Straight (Strength), Truly Listen (Strength)

    Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación