Support Web Technician - M/F

OVHcloud

Madrid, Spain

hace 5 días

Do you want to start your career in IT?

Team

As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.

In addition, you are also responsible for commercial activities in order to develop existing customers.

Missions

You will therefore be required to :

Inform and help customers via email, chat and phone on OVHcloud products and services

Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)

Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations

Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary

Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners

Provide pre and post-sale commercial support

Deal with customer's requests and questions related to payments and invoices (billing)

Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support

The position will require full remote onboarding

Required skills :

Basic technical knowledge in web products : domains names, web hosting, emails, etc.

Understanding of networking, protocols (FTP, TCP / UDP, etc.), DNS, CMS, HTML, Firewall, etc.

General knowledge of Linux and Windows Server

PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus

Excellent communication, organization and customer service skills

Strong teamwork skills, positive attitude, dynamic and enthusiastic

Passionate for technology and willing to learn and develop himself / herself

Fluent Spanish language is mandatory

English knowledge is mandatory (>

Italian, French language knowledge is a plus

Background :

Degree in IT appreciated

Relevant experience of +2 years in customer support services for technical products or relevant IT experience in line with a formal qualification will also be considered

Being user of web hosting and cloud products is a plus

Reportar esta oferta

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.