Customer Service Representative
hace 6 días

The Role

Being part of the Operations team, you will be responsible for :

  • The reception of requests from our customers by different means (telephone, mail...).
  • The Management of Inquiries and Incidents, conducting actions as : Analyzing the information. Identifying and managing the typology of the query or incident.
  • Executing the actions required to maximize customer satisfaction. Determining if specific technical treatment is required.

    Informing and confirming with the customer the resolution of the case. Registering the established solution and informing the customer of its resolution.

  • Configuration Management.
  • Who are you?

  • You have at least 2 to 3 years of experience as part of a Customer Service team; experience in the telecommunications sector will be an asset.
  • You are familiar with the use of CRM or specific programs for incident management, with a high command of Excel.
  • You are a decisive person, persevering in problem solving, and with good communication skills.
  • You are a team player, with a clear customer orientation and a spirit of continuous improvement.
  • You are interested in learning about the technology services portfolio.
  • You can communicate in Spanish and English fluently : we are part of an international group and we want you to contribute with your vision to the team.
  • What we offer

  • A challenging international role within an ambitious, innovative and upscaling IT / Telco company
  • Fulltime employment contract (French "CDI")
  • A nice salary matching your experience and full secondary benefits.
  • A team that empowers and values its members through innovation and continuous improvement to continue growing together.
  • A stable project, with indefinite contract and flexible remuneration, through ticket restaurant, transportation, nursery and medical insurance
  • Flexible working hours and intensive working day on Fridays. In addition, you can add another intensive day to the week
  • Teleworking as many days as you want.
  • This position is based in Barcelona (Spain). You can enjoy our modern office : bright, without walls or offices that separate the different roles or departments, with a chill out area.
  • A tailor-made career plan, with training focused on your areas of improvement and also specialized in masvoz products and services.
  • You will also have access to online courses in Technology. You choose what, when and how to learn!

  • Activities throughout the year : team building, coaching and much more! An example? Our Challenge day! One day a month devoted to solve a real need as a team through research and consensus among all.
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