Job Description
As a Customer Representative some of your daily responsibilities will be :
Provide support and guidance to customers from various backgrounds for tools, products, platforms, services (including roadside assistance), etc.
via call, e-mail, chat and social media (inbound / outbound).
Be the image of the company and service and ensure high customer experience by responding, escalating and following up all requests.
Follow the company's Internal Regulations, policies as well as the service's work instructions and processes.
Achieve the individual and service key performance indicators.
Strive to continuously develop and improve the processes and service to always ensure the best customer experience.
What we offer :
Be a part of our international network and profit from the diverse opportunities of a global employer : Training and internal growth opportunities.
A full time job, LONG TERM contract.(Intial hire is made through an ETT)
Our working environment is fun, rewarding and offers room for creativity.
Work 100% remote. Working from other locations, including EU countries up to 15 days per year can also be considered. You might be required to come to a Bosch Location for 1 to 3 days trainings.
Estimated Salary : 19.200 EUR Gross per year. (Including Base Salary, Language Pluses, Non-fixed bonus, etc).
Initial Training paid by the company. Expert trainers from BOSCH will lead the learning process.
Whichever direction you choose, we'll help get you there : Internal promotion opportunities.
International and diverse coworkers.
Work from Home but without losing the touch with your teammates.
Qualifications
We dont require any previous experience but you must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner.
As part of a tallented team, you must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
Fluency in NORWEGIAN LANGUAGE (C2 level, Native or equivalent), English (C1 Level) is required. Multiple language capability is desirable.
Candidates must have a valid NIE number. 
