Junior Technical Specialist w/ Native level of Dut
Babel Profiles
BARCELONA, Spain
hace 4 días
source : Servei d'Ocupació de Catalunya

Descripció

As a Customer Representative some of your daily responsibilities will be :

  • Providing Customer Service Level 1Technical Support via E-mail and telephone contact.
  • Provide information to the client and answer to all claims, concerns, suggestions or queries related to the contracted
  • service.

  • Identification of needs, ability to detect opportunities to offer additional products, services and follow up.
  • Subcategoria

    Televenda i màrqueting telefònic

    Experiència(mesos)

    Nombre de llocs ofertats

    S'ofereix

  • Be a part of our international network and profit from the diverse opportunities of a global employer : Training and
  • internal growth opportunities.

  • A full-time job, long-term contract, direct with the company.
  • Bosch employees profit from various discounts including Power Tools and Home Appliances.
  • Our working environment is fun, rewarding and offers room for creativity.
  • Requisits

  • At least 1-year experience in Customer Service, managing Requests and Complaints from customers in a multi-
  • channel customer service platform.

  • Command of MS Office and other basic computer tools, including Microsoft Office.
  • Experience working with ERPs will be a big plus.
  • Customer Service Orientation, quality awareness, open-mindedness and ability to learn.
  • Good communication skills, critical thinking, positive attitude, team worker, works well under pressure and used to
  • work on fast-paced environments.

  • Ability to travel at least 20% of the time
  • Experience in Continuous Improvement Processes
  • Native Dutch Speaker (C2 Level or equivalent). Fluency in English is also required.
  • Candidates must be available to work full time in Barcelona, Spain.
  • 21000

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