It all starts with people." Inside every company, behind every brand -while business success is often measured in profit, it has always been powered by people.
At ChannelAdvisor we firmly believe people are the heart of any organization-including our own. That's why a career at ChannelAdvisor provides much more than simple pay and perks.
We're dedicated to empowering people, solving tough problems, and helping careers flourish inside & out. The Software Support Technician (SST) combines sound troubleshooting methodology, strong verbal and written communication skills, and a focus on providing exemplary customer service.
The SST works in a collaborative, team-based environment to achieve timely and efficient resolution to customer and internal inquiries.
This role typically reports to a Software Support Manager. This position is based in Madrid, Spain. Key responsibilities + Acquire and maintain competency in internal and external software components relevant to reaching a positive and professional resolution to requests for assistance.
Preferred Experience + Bachelor's degree in Computer Science with an emphasis on programming, or 1-3 years experience providing web-based software support + Knowledge of eBay, Amazon, Rakuten or other online marketplaces + Knowledge of comparison shopping sites (Google Base, PriceGrabber, Shopping.