Software Support Technician
ChannelAdvisor Corporation
Madrid, ES
hace 3 días
source : DirectEmployers Association

It all starts with people." Inside every company, behind every brand -while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization-including our own. That's why a career at ChannelAdvisor provides much more than simple pay and perks.

We're dedicated to empowering people, solving tough problems, and helping careers flourish inside & out. The Software Support Technician (SST) combines sound troubleshooting methodology, strong verbal and written communication skills, and a focus on providing exemplary customer service.

The SST works in a collaborative, team-based environment to achieve timely and efficient resolution to customer and internal inquiries.

This role typically reports to a Software Support Manager. This position is based in Madrid, Spain. Key responsibilities + Acquire and maintain competency in internal and external software components relevant to reaching a positive and professional resolution to requests for assistance.

  • Use probing and questioning skills to conduct root cause analysis, determine next steps, and communicate resolution instructions efficiently, professionally, and concisely.
  • Identify and verify the scope and impact of critical issues in the application infrastructure. + Work independently to achieve company and departmental expectations for quality and productivity.
  • Adapt communication style appropriately, based on the expertise and experience of the case originator. + Fluency in the English language.
  • Preferred Experience + Bachelor's degree in Computer Science with an emphasis on programming, or 1-3 years experience providing web-based software support + Knowledge of eBay, Amazon, Rakuten or other online marketplaces + Knowledge of comparison shopping sites (Google Base, PriceGrabber, Shopping.

    com, Yahoo!) + HTML, FTP, SQL and other web related protocols and languages (such as javascript, ASP, etc...) + Experience using ServiceNow as a case management tool ID : 2020-2990 Street : Paseo de la Castellana, 95

    Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación