Software Support Technician
ChannelAdvisor Corporation
Madrid, ES
hace 3 días
source : DirectEmployers Association

It all starts with people." Inside every company, behind every brand -while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization-including our own. That's why a career at ChannelAdvisor provides much more than simple pay and perks.

We're dedicated to empowering people, solving tough problems, and helping careers flourish inside & out. The Software Support Technician (SST) combines sound troubleshooting methodology, strong verbal and written communication skills, and a focus on providing exemplary customer service.

The SST works in a collaborative, team-based environment to achieve timely and efficient resolution to customer and internal inquiries.

This role typically reports to a Software Support Manager. This position is based in Madrid, Spain. Key responsibilities + Acquire and maintain competency in internal and external software components relevant to reaching a positive and professional resolution to requests for assistance.

  • Use probing and questioning skills to conduct root cause analysis, determine next steps, and communicate resolution instructions efficiently, professionally, and concisely.
  • Identify and verify the scope and impact of critical issues in the application infrastructure. + Work independently to achieve company and departmental expectations for quality and productivity.
  • Adapt communication style appropriately, based on the expertise and experience of the case originator. + Fluency in the English language.
  • Preferred Experience + Bachelor's degree in Computer Science with an emphasis on programming, or 1-3 years experience providing web-based software support + Knowledge of eBay, Amazon, Rakuten or other online marketplaces + Knowledge of comparison shopping sites (Google Base, PriceGrabber, Shopping.

    com, Yahoo!) + HTML, FTP, SQL and other web related protocols and languages (such as javascript, ASP, etc...) + Experience using ServiceNow as a case management tool ID : 2020-2990 Street : Paseo de la Castellana, 95

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