Your new company
You will join a multidisciplinary team of over 90 professionals working in 4 different European locations including engineers, designers, consultants and managers.
We pursue excellence, we put the user first at every step. You will provide digital products to improve engagement between brands and employees / customers.
You will work with big companies who will present you with new challenges on a daily basis. Challenges that we will overcome together.
We cannot predict the future, but what we can assure you is that no two days are ever the same when you work at Vip District.
Your new position
We are looking for someone with a strong background in service and resolution to join our Customer Experience department as a Customer Service Agent.
In this position you will be responsible for providing optimal service and attention to our customers with a focus on Spain and Portugal.
You must therefore be a native Portuguese speaker.
Address questions or issues raised by company clients through the online form (Zendesk tool), phone calls, email and chat.
Redirect specific requests that cannot be resolved by the agent to the corresponding area and proceed with their follow-up.
Manage and resolve incidents with advertisers and affiliate networks (cashback-type discounts).
Follow up and resolve the cases assigned to the agent.
Detect any pattern of complaints about the same process which may arise and report this.
What are we looking for? (requirements) :
Portuguese : native level, valuable European Portuguese
Spanish : native / bilingual level
English : minimum level B2
A passion for new technologies and innovations
Studies related to computing, technology, communication, tourism, etc.
Minimum 2 or 3 years experience in the customer service department of an e-commerce company
Typing (minimum 250 ppm).
Experience with ticketing platforms, previous experience with Zendesk highly valuable
Proactive, decisive and flexible character.
Outstanding attention to detail
Enjoys working in a team and has a collaborative nature
Excellent communication skills, both spoken and written (there will be a written essay test in Portuguese, Spanish and English to verify level).
We'd also love it if ... (favourable, not required)
Experience with Freshdesk and affiliate networks (cashback)
Knowledge of database queries (SQL)
Languages : French, German or Dutch
What do we offer?
You will work in a creative and innovative environment. Surrounded by talented colleagues who are passionate about this project.
You will be part of a team where your product ideas are listened to, a team where you will both learn and inspire us with your talent.
In addition, because we are experts in employee motivation and loyalty, we are pleased to offer you these extra benefits :
Flexible working hours.
Work environment initiatives and activities.
A healthy company environment.