POSITION DESCRIPTIONReporting to the Regional Client Services Team Lead
Under direct supervision and responsible for providing basic support to IT users.
Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
Using remote control software, you will provide onsite and cross-border support (EU),
Conduct regular interaction with IT users using basic customer service skills and communication skills.
Participate in IT projects and work collaboratively with project team members.
Work with other support functions on projects and activities related to IT.
Liaise with partners and vendors on IT related user support.
Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained.KEY RESPONSIBILITIES
Perform basic incident and problem analysis as required to resolve incidents and requests
Perform hardware and software change requests as assigned
Perform implementation support as required
Attend end user meetings as requested to provide local support to users
Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
Install and maintain local infrastructure as required
Deliver against assigned IT and business project initiativeswe offer : - substitution contract (approximately 10 weeks)- Salary 26000 Euros gross per year- hours : from 09.00 to 18.00
SKILLS AND KNOWLEDGEAt least 3 years of IT experience including 1 year in a technical customer support role.Solid familiarity with desktop applications, including the following :
MS Office 2010 / O365
Remote Software like Bomgar
Local client configurations including, SMS, SAP GUI
VPN, remote / wireless access connectivity configuration and maintenanceWell developed skills in the following areas :
Basic troubleshooting and problem analysis
Good oral and written communications in English
Customer Focus service skills
Willing to follow instructions and procedures
Be a team player