What you will do
Under the Head of Billing & Collection Director & The international Credit Collector Manager, you will ensure to make call campaign and the recovery of bad debts on a portfolio for the Italian market (business expense) in outgoing and incoming calls.
You come in after the first bills become due and until the end of the process (receipt or transfer to a collection agency).
To do that, you will have to manage various topics :
Make friendly reminders on customer invoices for restaurants and make recovery call
Answer the questions of the customers by phone or email
Make outbound collection calls to debtors
Negotiate payment by credit card, direct debit, transfer
Establish repayment schedules, accounting statements
Update clients bank information
Realize credit notes and invoices
Letter Customers accounts
Manage Customer refunds by transfer
Manual Credit notes
Prepare & send claims letters campaigns
Send files to recovery agencies after putting them in Not Bookable
Prepare and send in the event productions for Bankruptcies
Monitor, interaction and coordination of collection agency
Switching to bad debt customer transition provisions and reversals of provisions
Full Tracking bad debt customers with general accounting
Who you are :
You speak Italian as native language.
You speak a second language (English or Spanish).
You have already worked 2 years in a similar position.
You have a good level of speech and strong interpersonal skills.
You must be comfortable with Excel.
You have important analytical skills
You have experience in ERP
What we offer :
Competitive fixed salary
Interesting discount in private health insurance
Compensation for practicing sports in any gym in Barcelona
International working environment
Well-being activities and benefits (massages, fresh fruit, free snacks, team-building events, etc.)