Fashion Advisor - Spanish market
Webhelp Spain
Barcelona, Cataluña, Spain
hace 4 días
source : Top Language Jobs

Description

We are currently looking for a Fashion Advisor with native level of Spanish.

Main tasks

  • Attend customer posts in Social Networks.
  • Solve any kind of customer's doubt or complain regarding our Client
  • Log call details onto call management systems and provide response and resolution within SLA.
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers.
  • Escalate potential service issues initially with Mentor.
  • To follow all the processes and procedures of the project.
  • Provide cover for other Agents in their absence, either within the same team or across teams.
  • Ensure contractual SLA is maintained
  • We offer

  • Full-time (39hrs / week)
  • Schedule (rotative) : Monday-Friday from 09 : 00 to 18 : 00
  • Salary : 16.732,21 Euros gross / year + up to 2.760 Euros gross / year in bonus
  • Start date : Immediate
  • Holidays : 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
  • Requirements

  • Native level speaker of Spanish and fluent in English
  • Goal and customer service oriented
  • Deep knowledge of Social Media Platforms
  • Working knowledge of IT Platform, equipment, and applications : Windows / MS Office / internet configuration
  • Good disposition to work in a customer service environment
  • Marketing studies is a plus
  • Personal abilities :

  • Excellent writing and communication skills.
  • Ability to work in a team.
  • Ability to work on own initiative.
  • Ability to adapt to different situations and needs.
  • Problem solving and quality oriented.
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

    The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

    RRQ22-005850-1-SPAIN

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