Technical Support Representative French Speaker
Webfleet Solutions
Barcelona, Spain
hace 1 día

To further accelerate our growth even more and strengthening our leading position we are on the outlook for Customer Support Representative B2B French Speaker .

Our team supports B2B resellers and customers in France. In addition, team members are working on additional projects or specializing on certain topics.

If you are the kind of person always ready to help, dynamic and methodical, who enjoys providing technical solutions, then this might be the perfect opportunity for you!

Here’s a little taste of your challenge :

  • Provide product information and effective technical support through multiple channels (phone, e-mail, chat);
  • Investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers;
  • Contribute to additional support programs / projects (e.g content delivery, training, product expertise, targeted proactive support activities).
  • An effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience);
  • Provide with first-class, high-quality, professional responses to customer enquiries within agreed performance levels;
  • A constant and pro-active improvement of product / support knowledge;
  • Pro-active engagement in additional activities (when the regular workload allows it).
  • Installation coordination
  • Who are you?

    There is no set route to become part of Webfleet Solutions. But to be successful in this role, this is the kind of profile we have in mind :

  • You have native or business level proficiency in French. Good command of English also required (is our company language).
  • You have excellent proven technical customer support experience of at least a years in an international B2B environment;
  • You have excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers;
  • You are technically proficient; knowledge on fields relevant to Telematics (vehicle electronics, telecommunication, software, GPS) is a clear advantage;
  • Basic knowledge of PC hardware; good knowledge of Windows OS; knowledge of web browsers (Internet Explorer, Mozilla). Desirable with experience using CRM platforms;
  • What can you expect?

    You will never get bored! We move fast like a start-up but have the backing of a billion-euro company

    We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with

    Different cultures. Our colleagues come from all over the world, with 55 nationalities and counting

    Let’s not forget the good stuff :

  • Competitive salary
  • Private health insurance (including children and partners)
  • Pension scheme
  • Lunch Vouchers and free coffee at the office
  • Birthday off!
  • Free access to LinkedIn learning
  • English and / or Spanish lessons
  • Who are we?

    Webfleet Solutions is one of the world’s leading telematics solution providers, dedicated to fleet management and connected car services and has over 50,000 customers worldwide and services drivers in more than 100 countries.

    Its main Software-as-a-Service solution WEBFLEET is used by businesses of all sizes to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency and reduce CO2 emissions.

    Webfleet Solutions is part of Bridgestone Europe NV / SA ( Bridgestone ), a subsidiary of Bridgestone Corporation, the world’s largest tyre and rubber company.

    Together with our team of 750 employees in 16 countries we make a difference in the telematics industry while influencing tomorrow’s mobility by developing state of the art technology and delivering world-class services to our customers.

    Besides, offering multiple benefits to our employees, we have created an environment that combines a variety of exciting challenges with an international and informal work atmosphere that makes Webfleet Solutions a great place to work.

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