Product Owner- ServiceNow- Remote
Keysight Technologies
Barcelona, CT, ES
hace 1 día

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization.

Our 14, employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over countries.

Our technical solutions and our methods for creating them help connect and secure the world. Learn more about what we do and how we do it.

Our powerful culture has led to us being independently recognized on Fortune ’s Best Companies List and we are Great Place to Work Certified.

We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls.

Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.

At Keysight, Inclusion & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.

We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring / development.

This is Keysight People and Culture - YouTube

Job Description

Who are we looking for

We are looking for an individual who has the passion to make a difference, the drive to deliver and the motivation to inspire change.

The Digital User Experience team within Global IT organization has an exciting opportunity for you. Product Owner will be part of the Digital User Experience team to design and enhance end to end user experience through IT service management implementation.

As a product owner you will be part an agile team together with product owners, scrum masters, and software engineers to improve the end user experience and reduce the time to deliver services to our employees.

Your primary focus will be on design, prioritization, and implementation of IT services through ITIL framework. The ideal candidate will be both analytical and creative with the ability to take ideas from user journey mapping to implementation.

If this is you, come join our team and be part of the digital transformation.

  • 2-3 year of product or process management experience. IT service management experience is plus.
  • Strong user experience design skills and experience designing digital service
  • Strong visual and UI design skills
  • Ability to lead implementation and streamline processes.
  • Ability to understand, synthesize, and communicate user needs across a product
  • Experience working with design systems or pattern libraries
  • Experience with responsive design and designing for different devices
  • Skilled at presenting and getting feedback on design ideas with non-technical stakeholders and subject matter experts (SMEs)
  • Experience incorporating stakeholder feedback and business needs into an end-to-end service Basic technical familiarity with
  • Change, Incident and asset management (ServiceNow, Cherwell, Certero, ITIL, ITSM, ITAM)
  • Agile product management methodologies and tools (Scrum, Jira)
  • Process mapping techniques (BPMN, Data Flow Diagrams, UML)
  • What will you be doing

  • Gather, prioritize product and stakeholder requirements for a specific IT service, defining the product vision and working closely with development team.
  • Develop data-driven product roadmap designed to deliver frictionless end user experience.
  • Establish and manage customer centric value-driven product backlog
  • Work with an agile team that consist of product owners, scrum masters, software engineers, and service owners to explore and refine your design solutions
  • Produce materials to communicate designs, such as mockups, prototypes, presentations to various stakeholders from end users to senior management.
  • Tight collaboration with internal (Keysight IT and business teams) and external stakeholders (vendors).
  • Define clear Return on Investment (ROI) indicators for decision-based optimization.
  • Drive clarity where there is uncertainty, manage risk and continuously deliver value.
  • Establish key metrics to track overall performance and adoption.
  • What we offer

    In addition to Keysight's core global benefits, we offer an outstanding combined benefits / compensation package that includes :

  • Flexible Working Scheme
  • Monetary Benefits Keysight Result Bonus Stock Purchase Plan
  • Group Insurance
  • Other Benefits Internal and external training opportunities Lunch vouchers 24 days’ vacation plus bank holidays Gym Funding
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