Elica S.p.A.
hace 7 días

THE IMPACT Coordinates the service activities and related costs while maximizing the consumer’s satisfaction MAIN ACTIVITIES AND ACCOUNTABILITIES :

Execution - Support the Service manager in the definition of the service strategy in order to develop the local service level according to the corporate guidelines-

Coordinate and manage local service partners maximizing the balancing profitability, growth and customer’s satisfaction-

Coordinate and manage the service network in order to keep monitored the service providers’ contracts and KPIs- Manage the local technical training courses and the local budget in collaboration with Corporate Service Management Organization & People Management -

Ensure, together with the HR and the Go To Market Management, that the coordinated areas deliver as described in their mission and in line with Group objectives and strategies-

Ensure that the team possesses the appropriate skills to meet business needs, bridging any gaps through targeted training-

Create an environment that encourages communication, delegation, management by objectives and accountability in daily work-

Lead the team through mentoring and coaching activities- Ensure the business continuity identifying potential successorsRequirements & skills : -

Master Degree in Engineering / Economics will be considered a plus;- Spanish (native & resident);- Fluent in English is mandatory.

  • The knowledge of Italian language will be considered a plus;- At Least 3-5 years of experience gained in similar role in a multinational company with a previous service network management;
  • Excellent Knowledge of Microsoft Office Suite (especially Excel) and SAP;- Strong organizational, technical, communicative and customer service skills are required.
  • The workplace is Sant Just Desvern (Barcelona).

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