French Customer Representative Sports (Afternoon)
JobLeads GmbH
Barcelona, Cataluña, España
hace 4 días

Information Company SELLBYTEL Webhelp Group Sector Customer Service Min. studies High-school Min. experience 1 year Contract Project / Service based Contract duration Indefinite Salary range 18.

000 ? - 24.000 ? gross / year Workday Full-time Vacancies 1 2 1 2 New French Customer Representative Sports (Afternoon) Spain Barcelona Description The SELLBYTEL Group is proud to collaborate with AMER Sports by providing consumer support to their customers.

AMER Sports believes in creating trends in the sports world not following them. By joining our team you will have the opportunity to learn about some of the newest and most innovative sports equipment on the market.

As new technologies are developed and before new products hit the market you will be able to learn from and speak with product developers in order to gain an in-

depth knowledge about the products and the constantly evolving market. If you have a natural interest and passion for sports and outdoor activities this is the job for you.

We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset.

All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a team atmosphere.

Responsibilities Contact Management : - Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.

  • Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system.
  • Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates.
  • Update tickets in accordance with proper logging procedures. - Ensure correct presentation of the client's corporate and brand images in all interactions.
  • Knowledge Management : - Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.

  • Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within SELLBYTEL guidelines.
  • Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures. Requirements Requirements -
  • High / Native level of French and English Soft Skills : -Self motivated -Team player -Active listening skills -Supportive person -

    Outgoing and open minded The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

    Offer We offer -Full-time and "Obra y Servicio" contract -Salary : 16500 euros gross / year + up to 3600 euros gross / year in bonus + night shift bonus + transportation bonus -

    Schedule : Monday-Friday, from 15 : 00 to 24 : 00 or from 16 : 00 to 01 : 00 -Internal Development Program Information Company SELLBYTEL Webhelp Group Sector Customer Service Min.

    studies High-school Min. experience 1 year Contract Project / Service based Contract duration Indefinite Salary range 18.

    000 ? - 24.000 ? gross / year Workday Full-time Vacancies Apply Be one of the first candidates to applyHigh / Native level of French and English Soft Skills : -

    Self motivated -Team player -Active listening skills -Supportive person -Outgoing and open minded

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