Key Account Manager Telco B2B
Tech Data Corporation
Alcobendas, Spain
hace 2 días

Job Purpose :

Key account management for specific B2B Telephone Operators

Responsible for maximizing associated lines of revenue, profit and potential lines of business by managing and developing face to face customer relationships

Responsibilities :

Develops the partner (incl. growth opportunities., account planning, digital platforms etc.)

Be seen as a trusted advisor by proactively maintaining strategic relationships with key decision makers through face to face customer visits

Form strategic plans to develop and execute against current business and drive growth

Discover and exploit incremental business through excellent customer relationships

Coordinate the engagement of internal resources through strong leadership and relationships with internal sales, sales operations and the specialist Business Units (SBU’s)

Identifies project opportunities together with BDM

Gathers information from the customer in order to plan an effective approach that demonstrates an understanding of requirements in order to build a successful proposal.

Delivers value to customer whilst maintaining expected levels of margin return against balanced product mix

Identify customer needs and problems and look to resolve or escalate to the relevant business units

Gather customer insights through profiling and analysing the account set, creating and taking actions to maximise opportunities

Ensure timely and accurate completion of essential reporting, profiling and general administration within Tech Data systems, including CRM

Develop a clear understanding of Tech Data’s working practices and business objectives to drive customer engagement

Knowledge Skills and Experience

4-6 years of industry / direct customer experience

Previous experience working in / with Telephone operators - B2B channel

Outstanding customer relations skills

Excellent communication skills, particularly face-to-face

Business credibility are essential

Excellent sales skills including negotiation and pursuing results

Strategic planning skill

Experience of working with a CRM system

Experience of working with SAP R3 would be desirable but not essential

Ability to understand and analyze financial inputs (profit / trend margin / OI)

Cultural Competency Requirements :

  • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
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