As a Senior UX Researcher at New Relic, you will partner closely with our Design, Product, and Engineering teams and across the company to promotethe user experience.
The discoveries you make will help drive the future of New Relic, and the support you provide will guarantee we have the most user-centered product on the market.
What You’ll Do
Identify and prioritize high-impact UX research opportunities using your deep understanding of product design, technical requirements, and business objectives
Scope research projects and develop clear, detailed research plans and proposals that outline the research goals, hypotheses, participant characteristics, and methods
Choose appropriate methods to weave together qualitative and quantitative insights for data-informed understanding
Adapt and innovate research practices to meet team needs under the tight timeframes of a rapidly growing company
Lead research activities : Conduct fieldwork, synthesize and analyze data, and collect insights
Communicate research insights to cross-functional teams and executives in creative ways to increase customer centricity
Evangelize user research, human-centric thinking, and the voice of our customer as essential to improvement and innovation
Bachelor’s degree in Statistics, Economics, Social Science, Computer Science, Market Research, Data Science, HCI, or 3+ years experience conducting quantitative and qualitative research in applied research settings
Knowledge in quantitative research methodologies (e.g., survey sampling and design, significance testing, regression modeling, experimental design, behavioral data analysis, causal inference with observable data)
Experience with lean and guerilla research methods
Experience collaborating cross-functionally, inspiring people with research
Excellent written and verbal communication and presentation skills in English
Experience with data visualization and coding in relevant data tools like R, SQL, Jupyter, and Python
Experience with Qualtrics and Amplitude
Experience with design methodologies like service design and design thinking
Workshop facilitation experience
Please note that visa sponsorship is not available for this position.
This position is in our Barcelona office, which was established on October 2014 with our acquisition of Ducksboard, a privately held startup.
We provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move. We offer :
Equity compensation plan.
Performance reviews twice a year.
Work-life balance and flexible schedule.
Amazing and fun work environment.
Private health insurance for you and your family, including dental coverage.
Retirement fund and Life insurance.
English and Spanish language classes.
Office located in the center of Barcelona, very close to public transportation.
We provide ergonomic furniture (chairs, desks) to keep you healthy and comfy.
Fresh fruits, snacks and beverages.
We support technical meetups, both local and international.
We help with relocation.
We are passionate about data visualizations in real time, APIs, intuitive UX and beautiful design. We have no dogma but do whatever makes sense to deliver state of the art products.