Customer Care Specialist - French Market
thefork
Barcelona, Spain
hace 11 horas

TheFork, part of Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bringing happiness through amazing dining experiences.

Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.

Thanks to TheFork (app / web), millions of diners can easily discover, book and pay the right restaurant at the right price, and thousands of restaurants owners benefits from our solutions to optimise reservation management, streamline operations and ultimately improve service and boost revenue.

What are your missions?

To complete your mission, you will do :

  • Answer to incoming requests via phone, email and chat.
  • Assist our customers if they have questions about our electronic reservation book, our website or app.
  • Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.
  • Who are you?

  • Based in Barcelona
  • Native level of French and fluent in English. Speaking more languages are always welcome!
  • An open minded person with a high level of communication skills
  • Care about customer needs and always try to make their experience unique and satisfactory
  • Knowledge in CRM tools
  • Experienced in a customer support environment
  • What do we offer?

  • Competitive fixed salary
  • Ticket Restaurant
  • International working environment
  • Compensation for practicing sports in any gym in Barcelona
  • Interesting discount in private health insurance
  • Dining and leisure area + terrace
  • Coffee point on each floor with coffee and tea for free
  • Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)
  • Do you focus on quality and love getting things done? Do you enjoy working in a dynamic, fast paced environment? Then this job is for you!

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