Head of Shared Service Center
De Betanzos 72, 28034 MADRID, Spain
hace 2 días

Brno, Czech Republic

At Otis, we move billions of people every day. How? Through our talented team of more than 69,000 employees who are passionate about what we do and what’s next.

From our foundation of excellent products (escalators, elevators and moving walkways) to our next chapter of digital transformation, this is a great time to join us as a Shared Services Head reporting to Enterprise Architecture and Transformation lead.

What are we looking for?

Otis is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems.

Our revolutionary technologies have clearly set the industry standard for innovation, safety, and performance. More than 2.

4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud of our global team which continues to rise to the challenges of a fast-moving environment.

Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures.

So just imagine where we can take you.

We are flexible on location and candidates can be based anywhere within Europe.

Role Overview

This is an excellent opportunity for highly motivated individual to create the delivery and improvement of services provided working with other functions to focus on performance improvements across the company, the Head of Shared Service will play a pivotal role in facilitating the business case for Otis in building an effective, sustainable and scalable delivery model.

Key Responsibilities

Identify areas where work can transition into Shared Services, analyze the current process(es), design and / or contribute to the future process by collaborating with key partners and develop a plan for execution

Manage the migration of activities, put governance, process and standardization in place, embedded end-to-end processes and process ownership

Influence and manage key stakeholder across the board from Global Shared Services to local countries, Functional Heads and Process Owners to external partners

Lead the transition of activity, balancing pace of transition with management of risk and change

Build capability, upskill and enhance capabilities and performance across migration to shared services

Own the business case for consolidating, upgrading or implementing major new systems in support of shared services operations

Define key performance indicators develop metrics and SLA for core programs and transactions, track delivery against program objectives, lead improvement initiatives and encourage a culture of efficiency, innovation and customer service

Being the focal point for the shared services function, where the number of direct reports will increase in line with the growth of the use of shared services

Your experience includes :

Proven performance in :

  • Bachelor’s Degree, Master’s Degree or equivalent;
  • Proven track record in building Shared service centers in different industries;
  • Proven experience in business processes optimization in a complex environment;
  • Strong international experience;
  • Leading and developing high performing teams, excellent leadership skills;
  • Robust capability in collaborating effectively with stakeholders at all levels of the organization, particularly senior leadership;
  • Adept at performing well in a complex & results focused international environment;
  • Structured communication & highly developed influencing skills;
  • Competency profile

    Optimize work processes

    Identifies and creates the processes necessary to get work done. Separates and combines activities into efficient workflow.

    Designs processes and procedures that allow managing from a distance. Seeks ways to improve processes, from small tweaks to complete reengineering, in close collaboration with EMEA process owners.

    Organizational savy

    Is sensitive to how people and organizations function. Anticipates land mines and plans approach accordingly. Deals comfortably with organizational politics.

    Knows who has power, respect and influence. Steers through the organizational maze to get things done.

    Drive results

    Has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully.

    Pushes self and helps others achieve results.

    Global perspective

    Looks toward the broadest possible view of an issue or challenge. Thinks and talks in global terms. Understands the position of the organization within a global context.

    Knows the impact of global trends on the organization and processes.

    Manage complexity

    Asks the right questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems.

    Uncovers root causes to difficult problems. Evaluates pros and cons, risks and benefits of different solution options.

    Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.

    Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance.

    Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians.

    We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers.

    So just imagine where you can take your career!

    We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.

    Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent.

    We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.


    Primary : Czech Republic

    Other Locations : Spain, Poland, Hungary, Portugal

    Depending on design of SSC platform and location

    Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación