ADP Streamline Service Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals;
by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates. Role objective :
To stand as ADP single point of contact facing the Client for the implementation projects.
To ensure the setup of the new client in consolidation Services systems (Reporting, Invoicing, Payroll Process Control)
To fine-tune the coordination protocol with Partners Managers in triggering, track progress and closing the local implementation projects and the service delivery either with ADP countries or with external Payroll providers.
To facilitate efficient global implementation of ADP Streamline across the Client organization. Monitor and manage the Client relationship and satisfaction at headquarters level during the implementation phase.
To solve potential issues that may prevent the satisfactory and timely completion of the global implementation.
To ensure a proper transition from implementation to service with the assigned Service Relationship Manager Responsibilities :
To develop, produce and monitor a master implementation schedule to ensure timely achievements of all deliverables.
To produce project status reports satisfaction surveys and KPI's on service to conduct conference calls with the Client on a regular basis in order to ensure the relationship.
To setup the options for configuring the consolidated reports and exported data to be supplied to the new Client.
To survey each country after the "go live" payroll for feedback, evaluate the status of the payroll, check Client satisfaction and develop an action plan to resolve any residual issues.
To act from time to time as a sales support agent to advise on the fit of ADP Streamline solution to client needs at the selling process stage To submit recommendations on how to improve the relationship with the client, related to implementation phase, with ADP Streamline partners. Qualifications Required :
Four years minimum experience in implementing solutions, services, or processes
Proven experience in project management, project coordination
Excellent communications skills in client facing context
Ability and enthusiasm in animating virtual meetings involving international parties
Ability to work in a multi-cultural environment We're designing a better way to work, so you can achieve what you're working for.
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We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.