American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road.
With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.
We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers.
Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations.
As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.
Get ready to make impressions that will last.
Key Responsibilities :
Booking of air / rail / ferry, hotel, car and other services related to a business trip including the understanding of Fare notes and doing re-bookings via different channels (chat, phone and mail)
Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution
Strong understanding of clients travel policy and can appropriately guide and consistently provide consultation to the customer
Drive revenue promoting preferred suppliers when applicable
Assistance around travel : Visa, clearance of invoices, refunds / cancellations
Exceeding expectations in regard to service and quality delivered to clients
Observing standards / guidelines
Ability to work in a goal-oriented service environment (KPIS)
Takes the initiative to assist team members and management
Key Qualifications :
Minimum 2 years’ experience in Amadeus, Sabre would be a plus
AMADEUS proficiency in creating air, hotel and car bookings is a must
Bachelor level degree appreciated
Native or full working proficiency in English and Spanish, any additional language would be plus
Minimum of 2 years experience in a similar position within the business travel industry
Strong customer service skills with orientation on quality
Both excellent written and verbal communication skills
High knowledge of international geography
Positive and proactive attitude
Strong problem solving and / or critical thinking skills
Ability to work on own initiative or as part of a team where required
Used to working in a multinational environment
Excellent time management and organizational skills
Ability to work in a fast-paced and fast changing environment
Proven ability to handle multiple priorities simultaneously
Spain - Barcelona