Customer Care Online Manager (maternity Leave)
Pepe Jeans (oficinas)
Sant Feliu De Llobregat, Barcelona, España
hace 5 días
source :

Do you love having fun and enjoying every second? This is how we believe work should be! The Customer Care department is waiting for you! What can we say about us?

We are flexible, dynamic, and always up to date with what's going on out there and we have the best teams in our offices! We create experiences, smile! You found us! Your mission : to solve any inquiries or incidents from final consumers from Pepe Jeans to ensure the buying experience is adequate.

What will the role entail? - Resolve Level 2 incidents. - To follow-up orders and returns. - To manage claims of lost orders (with couriers).

  • Controlling and reviewing payments. - Control frauds and complaints received from the police. - Supporting stores about online order incidents - Resolving doubts about the employees' discount.
  • Reviewing terms & conditions of purchasing the web. - Organizing the online department & process. - Managing follow-up meeting with other areas - Reporting - Lead new projects related to the final consumer.
  • Who will you report to? DTC Senior DirectorRequisitos mínimos : -At least 4 years developing the same position - At least 5 years managing people Education level required - University degree in Business Administration, Commercial, Tourism, or similars.

  • Master in Sales, Marketing or HR would be a plus. Required languages - Fluent English level Technical skills required - Intermediate in Excel - Experience with CRM or ERP (SAP would be a plus) - Intermediate in PowerPoint What are our expectations for you?
  • You must have the Pepe Jeans spirit! Not everyone can be part of our team! - Adaptable / Flexible - Results-driven - Teamwork What we offer in exchange - Internal and external training courses - Discount on medical insurance - Yoga classes at lunchtime! - Discount on the brands of the Group
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