UX Research
Fever
Madrid, Spain
hace 3 horas

We’re !

Fever is the leading global entertainment discovery platform, and has revolutionised the world of entertainment since 2015, inspiring over 45 million people every month to discover the best experiences in their cities.

Fever empowers event organizers to create amazing experiences, with successful examples such as the Candlelight Concert Series attended by over 1 million guests, the Los Angeles based Stranger Things : The Drive-Into Experience , or the Mad Hatter G&T Party in multiple cities across the world

Fever is an international company with a team of over 650 people, currently present in more than 80 cities, with offices in New York, Los Angeles, Chicago, London, Paris, Madrid and Barcelona, and is backed by leading institutional investors, including Rakuten Capital, Accel, Fidelity and Atresmedia among others.

What do we do?

Fever’s marketplace is composed of events and experiences hosted by organizers that we provide visibility to via our marketplace and media network.

However, given that Fever and our Secret Media Network provide us with millions of data points and insights around how people consume offline entertainment, we are now able to go one step further in the value chain and create our own Fever Originals experiences, similar to how Netflix has begun to create their own shows.

We believe there is a huge opportunity to create more of our own content, and continue to provide an amazing content offering to our users!

About the Role

The Research team at Fever increases revenue and customer and partner satisfaction by identifying, developing and implementing improvements in the experiences we offer.

We work with teams such as Marketing, Design or Customer Service to make every experience 5 .

As we establish Fever as the world leader for leisure experiences, we will need to build a world-leading Research department.

This is a great opportunity for anyone interested in experience design, e-commerce or / and marketing & sales. The successful candidate will be the second person to join the team.

Your responsibilities will revolve around :

  • Designing and executing research methodologies to answer business questions.
  • Receiving and analysing feedback from partners, customers and non-customers.
  • Identifying business opportunities from this and other primary and secondary research.
  • Preparing & delivering concise, effective recommendations for teammates and partners.
  • Supporting implementation of recommendations and tracking their business impact.
  • Learning from this all along the way, and getting better every time you do it.
  • Requirements :

  • Applicants from any subject will be considered - we care more about how you think than what you know.
  • Excellent eye for detail and accuracy and communication skills (both oral and written).
  • Creative thinker who likes to bring new ideas to the table.
  • Go-ahead type of person, organised and motivated.
  • Can demonstrate ability to adapt to the extremely fast-moving world of a digital startup.
  • Idiomatic fluency in English - Native is ideal, Bilingual is absolute minimum.
  • Fluency in Spanish, or willingness to learn it.
  • Preferred Qualifications

  • Idiomatic fluency in other European languages is very much favoured the more the better. We are a global company and we have a lot of ground to cover.
  • Bonus points for bilingual French speakers.

  • Good time management skills.
  • Ability to communicate clearly and effectively.
  • High sense of ownership, urgency, and drive.
  • Excellent interpersonal skills with ability to work successfully across many functions.
  • BENEFITS AND PERKS

  • Responsibility from day one and professional and personal growth
  • Opportunity to have a real impact in a high-growth global category leader
  • Great work environment with a young, international team of talented people to work with
  • Work in a location in the heart of Madrid, with possible travel across our markets
  • 40% discount on all Fever events and experiences
  • Attractive compensation package consisting of base salary
  • Potential to earn a significant bonus for top performance
  • Stock options
  • Health insurance and other benefits
  • Home office friendly
  • Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities.

    We encourage everyone to apply

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