Dutch order management agent
Multilingual Jobs Worldwide
Barcelona, Catalonia, Spain
hace 4 días
source : JobsFactor

Are you a native Dutch speaker with experience in Order Management? Would you like to work in sunny Barcelona for a famous global technology company?

If so, we have an amazing job opportunity for you!

The Company

Our client is a global corporation that sells print and document technology products across the world. They are now looking for a Dutch Order Management Agent to join their ambitious team in sunny Barcelona.

The Role

The Order Management Agent’s main objective is to achieve the daily, weekly & monthly targets for his / her group. This is achieved by training and deploying resource effectively through the team structure.

An operational role that also encompasses key relationships within XE (Country Teams, Management Team, BPO team, Partners & Customers.

Main tasks include :

  • Managing effectively designated team work-flow to achieve SLA and Targets
  • Input, process orders and returns
  • Validation of Orders and Pricing
  • Managing relevant customer details
  • Ensuring compliance with work instructions and corporate guidelines, encompassing in particular ethical and financial rules
  • Escalating in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
  • Responding in a timely and professional manner when receiving any escalations
  • Providing Team Leader with accurate reporting, thereby capturing performance trend metrics and actionable management information
  • The Requirements

  • A minimum of 1 years’ experience within an order-to-collect organization
  • University Level education (desirable)
  • Fluency in Dutch and English both written and verbal
  • Results / target driven work ethic
  • Self-motivated and willing to learn new skills
  • Team Player
  • Ability to work on own initiative
  • Adaptable to a changing environment & flexible with regard to working patterns
  • Excellent communication and negotiation skills
  • Excellent customer care skills
  • Computer literate
  • The Offer

  • Full-time position with a permanent contract
  • Annual fixed salary + bonus
  • Relocation package
  • Reimbursement for flight costs
  • Two weeks’ accommodation in a local hotel
  • Friendly and flexible work environment
  • Annual shop allowance
  • Life and accident insurance
  • Free Spanish lessons
  • How to Apply

    Do you meet the requirements and want to apply for this position? Send your CV to jean-nicolas multilingualjobsworldwide.

    com and you will be contacted regarding next steps.

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