Are you a native Dutch speaker with experience in Order Management? Would you like to work in sunny Barcelona for a famous global technology company?
If so, we have an amazing job opportunity for you!
Our client is a global corporation that sells print and document technology products across the world. They are now looking for a Dutch Order Management Agent to join their ambitious team in sunny Barcelona.
The Order Management Agent’s main objective is to achieve the daily, weekly & monthly targets for his / her group. This is achieved by training and deploying resource effectively through the team structure.
An operational role that also encompasses key relationships within XE (Country Teams, Management Team, BPO team, Partners & Customers.
Main tasks include :
Managing effectively designated team work-flow to achieve SLA and Targets
Input, process orders and returns
Validation of Orders and Pricing
Managing relevant customer details
Ensuring compliance with work instructions and corporate guidelines, encompassing in particular ethical and financial rules
Escalating in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
Responding in a timely and professional manner when receiving any escalations
Providing Team Leader with accurate reporting, thereby capturing performance trend metrics and actionable management information
A minimum of 1 years’ experience within an order-to-collect organization
University Level education (desirable)
Fluency in Dutch and English both written and verbal
Results / target driven work ethic
Self-motivated and willing to learn new skills
Ability to work on own initiative
Adaptable to a changing environment & flexible with regard to working patterns
Excellent communication and negotiation skills
Excellent customer care skills
Full-time position with a permanent contract
Annual fixed salary + bonus
Reimbursement for flight costs
Two weeks’ accommodation in a local hotel
Friendly and flexible work environment
Annual shop allowance
Life and accident insurance
Free Spanish lessons
How to Apply
Do you meet the requirements and want to apply for this position? Send your CV to jean-nicolas multilingualjobsworldwide.
com and you will be contacted regarding next steps.