The Field Service Engineer supports the Rockwell Automation Customer, Field Sales Force, Industry SalesForce, and other CSM staff by interpreting complex technical information providing systems programming assistance, product / system training, preparing accurate definition and specifications for integrated component systems quotations, troubleshooting, faultfinding and co-ordinates hardware, software system projects and attends to emergency callout situations.
Principal duties and responsibilities
Provide technical assistance for Rockwell Automation and 3rd party equipment.
Provide skills to meet individual customer needs.
Maintain a good relationship with the customer during and after the completion of the services.
Degree within Industrial and Automation Engineering, Industrial Engineering, Electronic engineering.
A Master’s degree in automation is a plus.
Minimum five years experience in a similar position (engineering and field experience)
Good Interpersonal and communication skills.
Excellent knowledge of the industrial automation product range and applications : Large and Small Controllers, Motion, Industrial Computers, HMI, Security, Networks, Info Software, Activations, Drives PF Architecture, Machine Safety.
Experience in Rockwell Automation platforms would be valuable.
Excellent fault-finding skills.
Ability to work with a diverse range of products and applications
Ability to work independently.
Available to travel in Iberia 40% of the time (Short term assistance)
Succinct, efficient and effective communication
Ability to deliver technical presentations to internal and external customers
Experience partnering with sales teams and customers
Develops relationships with key customers and stakeholders
Strives for quality and optimal customer service
Communicates effectively with team and customer.
Ability to maintain a positive mindset when working in high-stress commercial issues
Level headed demeanor in a variety of situations dealing with customer expectations
Ability to quickly react and respond to urgent customer needs, ensuring a timely and quality response.
Ability to plan / prepare resources to be able to meet customer demands.
Travels as required to cover assigned Region / Sub-region
Takes ownership of goals / activities and manage in a disciplined way
Follows safety procedures and guidelines to protect themselves and others
Contributes professional & technical expertise.
Collaborates & team effectively.
Adds value for customers & partners
Demonstrates business & financial acumen.