Senior Manager, Software Engineering - Flex, SRE Observability
Twilio Inc.
Madrid, Madrid, Spain
hace 6 días

Because you belong at Twilio

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Senior Manager to lead an SRE team in the Flex BU (business unit). Flex, the first fully programmable cloud contact center, is a platform product that integrates both native Twilio services as well as serving up a pluggable infrastructure that allows partners and customers to extend and customize the platform for their unique needs.

Ensuring a quality operating environment that is setting the standard for SRE principles of eliminating toil, establishing and achieving SLOs, and ensuring monitoring and observability to support emergency response is critical to the success of Flex as we continue to scale.

This new role sits within the Flex product BU and will support the acceleration of SRE goals for the BU and align and influence broader Twilio goals in the SRE field.

In this role, you will build and lead a team developing automated tooling and improving overall operational capabilities of the BU.

This role is critical in leading the acceleration towards a world class operating environment.


Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of building horizontal platforms that support product teams.

  • Experience leading teams to collaborate across multiple geographies, leading development, configuration, deployment, and operations for SRE / DevOps teams.
  • Operational experience in complex distributed systems, including defining, measuring and monitoring SLO / SLAs towards high availability and reliability goals.
  • Experience operating large scale Java-based systems in production across multiple regions or data centers in a cloud platform or enterprise scale environment.
  • Breadth of DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes.
  • Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations.
  • Experience building and managing systems with tools including Kubernetes, Chef / Ansible / Puppet, Kafka, Docker, and Terraform.
  • Bachelor's degree in technical field, or equivalent experience.
  • 5+ years of management experience including 3+ years leading a team in a DevOps / SRE environment.
  • What?

    As a Senior Engineering Manager, you will live the Twilio Magic values :

  • WEAR THE CUSTOMER’S SHOES : Your team will build and operate services and platform capabilities that delight your customers.
  • You will get to know your customers and walk in their shoes, by listening to your customers’ challenges, finding opportunities, and crafting solutions.

  • EMPOWER OTHERS - You will foster the growth of an inclusive, high-performing team. Outside your team, you will champion communities of practice, and can be a professional to lead and mentor when needed.
  • Most importantly, you have the desire to collaborate across teams on standard methodologies to build, test and operate services at scale.

  • WRITE IT DOWN : You will communicate effectively to executives, to your peers, and internally among your team. You can distill complex thoughts and articulate concepts and project plans in written and verbal communication.
  • DRAW THE OWL : We still have problems we haven’t even thought of! You’ll need to recognize gaps in systems, services and processes to achieve ultimate success.
  • WEAR THE CUSTOMER’S SHOES : Your team will build and operate services and platform capabilities that delight your customers.
  • You will get to know your customers and walk in their shoes, by listening to your customers’ challenges, finding opportunities, and crafting solutions.


    The Flex product is central to Twilio's vision to serve the developer community. It is the contact center platform of the future, enabling customers to have a fully customizable contact center solution.

    Flex is Twilio’s flagship application product built on top of Twilio’s communication primitives. We serve both enterprise customers, partners and the developers that work to customize their Flex solution.

    Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications.

    Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.

    We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


    This position will be based in the Madrid office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones.

  • No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint;
  • that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

    About Us

    Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.

    Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

    By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry from emerging leaders to the world’s largest organizations to reinvent how companies engage with their customers.

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