Services Engagement Manager - R&D, SMB (Remote)
Veeva Systems
Spain - Barcelona
hace 6 días

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries.

Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives.

Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

The Role

The Services Engagement Manager (SEM) is responsible for setting our Small to Mid-Sized Business (SMB) customers up for success and representing the entire value proposition and effort behind a Veeva R&D Product Implementation.

This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for small to mid-

sized Vault implementations. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

  • Utilizing their own regulated content management experience and Veeva product knowledge they will structure the right solution, set the right expectations, and identify the appropriate project charter;
  • including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) are a key deliverable from the SEM, along with potential implementation partner recommendation and strategic alignment of the team prior to project start.

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