Customer Service with Swedish or Finnish or native English
Keysight Technologies
Barcelona, CT, ES
hace 1 hora

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization.

Our 14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Our technical solutions and our methods for creating them help connect and secure the world. Learn more about what we do and how we do it.

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are Great Place to Work Certified.

We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls.

Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.

At Keysight, Inclusion & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.

We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring / development.

This is Keysight People and Culture - YouTube

What we offer

Competitive salary based on experience (typically 24-28K) and benefits package

Flexible working hours and working from home days

Individual training curriculum and development opportunities

Our Benefits Package for you :

Lunch vouchers

Private health insurance

Gym Funding

Keysight Results Bonus

Life insurance

24 days’ vacation plus bank holidays

Job Description

Are you a proactive and motivated Customer Service Representative looking for a new challenge in a diverse international team?

You want to take ownership of your work while collaborating closely across different departments?

Do you want to work in the center of Barcelona, at the World Trade Center, with views of the Mediterranean?

If so, read on and find out more about your chance to join Keysight Technologies!

Who are we and what do we do?

Keysight Technologies is a leading technology company that helps clients accelerate innovation, to connect and secure the world.

Customers span the worldwide communications ecosystem, aerospace and defense, automotive, energy, semiconductor and general electronics end markets.

Keysight generated revenues of $4.2B in fiscal year 2020. No other company offers our depth and breadth of measurement tools and expertise.

Our singular focus helps scientists and engineers deliver the breakthroughs that make a measurable difference in the world.

Who are we looking for?

We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives).

Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash process.

What will you be doing?

  • Managing customer service requests such as end-to-end order status management, for example :
  • order creation based on input from client and field sales representative
  • input and tracking of repair / calibration requests
  • manage product changes or returns
  • monitor end-to-end order process status and ensure closure
  • resolve questions around invoicing requirements, contract issues / administration or lease administration
  • Interfacing with different parties : clients, sales team, logistics, manufacturing, service technicians to execute customer requests
  • Resolving problems by applying established policies, procedures and tactics
  • Determining and developing new or improved approaches to processes or tasks
  • Exercise sound planning and judgment when managing client requests
  • Solving a broad range of customer service problems varying in scope and complexity
  • Job Qualifications

  • Language requirements : fluent Swedish AND Finnish OR native English
  • Minimum of 2 years relevant experience in a complex, fast-paced customer service environment
  • Positive, can-do attitude to ensure customer satisfaction and to go above and beyond
  • Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
  • Good time management and organizational skills to maximize productivity
  • Detail and process oriented to ensure data accuracy and operational excellence
  • Proactively resolve complex issues with the best interest of customers and Keysight in mind
  • Positively manage stress that is typical in a customer service environment
  • Business :

    Keysight Global Sales - Europe

    Employment Program : Regular

    Regular

    Duration (temp position only) :

    Not Applicable

    Relocation Benefits :

    Shift : Day Job

    Schedule : Full Time (F)

    Travel Required : None

    Staffing Recruiter : Irene Valero Pizarro

    Irene Valero Pizarro

    Candidates can be considered to work from the following locations : Barcelona

    Careers Privacy Statement

    Keysight is an Equal Opportunity Employer.

    Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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