lastminute.com group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, and we operate a portfolio of well-known brands such as lastminute.
com, Bravofly, Rumbo, Volagratis and Jetcost.
Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences.
More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.
Key Responsibilities will include
Manage client requests for change / modification or cancellation on bookings already confirmed (by phone and / or email)
Manage provider requests for change / modification or cancellation on bookings already confirmed ( by phone and / or email)
Sale additional services
Sending travel documents
Manage Second and Last payments on bookings already confirmed
Management of various issues and criticality on bookings already confirmed
Provide additional information on the product purchased and the additional services
Clear communication skills aimed at understanding customers' needs and providing corresponding services
Analytic thinking aimed at resolving customers' issues in a proactive manner
Able to find conflict resolution without losing self-composure
Well-versed in adapting different ways under pressure in order to meet deadlines
Exceptional organizational skills and adaptability
Flexibility to work in an ever-changing environment
Previous experience with CRM program
Knowledge GDS Amadeus
Previous experience in tourism
Abilities / Qualities
Thorough and meticulous with extreme attention to detail
Proactive team player
Self-motivated, tenacious, uses initiative and problem solver
Work to tight deadlines with a can-do attitude
Strong communicator internal / external