WE'RE HIRING - FACILITIES MANAGER
ABOUT US :
You’ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
EVERY DAY IS DIFFERENT, AND IN ALL THESE ACTIVITIES, WE’D ENCOURAGE YOU TO SHOW YOUR INGENUITY
Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.
We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions.
Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments.
We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.
JOB TITLE : FACILITIES MANAGER
REPORTS INTO : REGIONAL FACILITIES MANAGER
ABOUT THE ROLE :
A multi-disciplinary Facilities Management role responsible for the delivery of contracted services within our Client Madrid site.
The Facilities Manager will be responsible for delivering an expectational client service, contract delivery, management of all hard and soft services, financial management, and act as ambassador of the JLL team on site.
KEY RESPONSIBILITIES :
Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction
Managing Building Management Systems, creating and managing Preventative Planned Maintenance schedules, using and monitoring relevant task systems, Environmental Health and Safety and Quality Compliance, etc. as required
Collecting and monitoring the Operation and Maintenance Manual, warranties, Asset and Life Cycle Registers, and whatever else is required to ensure maintenance is delivered at the required times
Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures
Managing budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site
Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements
Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits
Responding to all facilities projects, fitouts and crisis management activities on site
Ensuring timely project solutions are made, risks are identified, and lessons learned, documented and shared
Building relationships with both internal andexternal customers including the building landlord, partners and vendors to ensure the best Client experience
Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary
Giving leadership, direction and mentoring the JLL team and vendors on site to promote engagement and excellent customer experience delivery
Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times
Conducting risk assessments and following safety protocols
Managing and reviewing health and safety documentation to ensure compliance and safety on site
Managing the Facilities team (if applicable), managing team’s objectives, goals and growth
Supervising and monitoring team’s day to day work
Providing event support and event space set up which will include light lifting
WORKING LIFE :
On a daily basis you will be working onsite
The main business language spoken in our offices is English. Knowledge of English and the local language is essential
The role will be 5-day week Monday to Friday
On occasion you may be required to work weekends or bank holidays, this will be arranged in advance
ABOUT YOU :
You have 3-5 years’ direct facilities Management experience delivering combined hard and soft services
You have handyman experience to carry out minor daily repairs (light replacements, general maintenance, furniture assembly)
You have experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance
You have experience managing a team / people management skills
You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc
You have experience in project Management or team delivery (desired, not essential)
You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach
You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
You are open and have good communication skills
You strive for excellence in what you do and share ideas for improvement
You are proficient with Word and Excel and have a keen interest in technology
You are adaptable to work to requests and projects that may vary from day to day
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.