German Customer Support Advisor - Majorel Barcelona
Majorel Iberia
Barcelona, Spain
hace 3 días
source : Europe Language Jobs

Description

At Majorel we serve customers across the world. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients.

We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities.

We ensure compliance and all prevention regulations are met, guaranteeing the care for our people's health and safety both at our facilities and teleworking.

We're looking for Custumer Service Representatives to handle request through 3 different channels (phone, email and chat) for a prestigious travel company.

What you will be doing : - A lot of listening, responding and mediating between our international travelers and suppliers to resolve issues.

  • Replying to emails and messages from customers all over the world in English and German.- Navigating different online IT tools and browsers to provide accurate information and follow set processes.
  • Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.
  • Regular involvement with company events, team meetings and projects.- Most importantly, always ensuring a high level of customer service.
  • Requirements

    Requirements : - Written and oral fluency in English and German.- A problem-solving and solution-driven mentality.- A positive, motivated mindset that will help you deal with some tricky customer problems.

  • An open mind to changing priorities and business processes.Intermediate IT skills.- A desire to work in a team-based, fast-paced, international environment where you'
  • ll embrace different cultures, nationalities and languages.

    Offer

  • In return, we will provide : - Highly competitive annual salary (over average)- 27 days of holiday & bank holidays.- Private health &
  • dental insurance after 6 months service.- Flexible remuneration -restaurant, transport and childcare- after the trial period- Industry leading learning &
  • development opportunities.

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