Careers that Change Lives In our mission to significantly grow the business, the EMEA Diabetes transformation program is dedicated to elevate patients, health care professionals (HCPs) and payors trust and confidence by transforming their Medtronic experience thru personalized and integrated solutions.
The goal is to create a scalable, proactive customer-centric ecosystem in which all functions are an integral part of the value stream.
During this multi-year program, we holistically transform the patient journey by investing in innovative ways of working from both an organizational and technological perspective.
The program empowers and enables talents to identify, develop and deploy processes to serve our Diabetes market. In the program we identified five distinct value streams across the Go-To-Market and Offer-To-Cash focus areas, covering Patient, HCP and Payor interactions.
Our ambitions are to increase patient experience, increase employee satisfaction and reduce our cost-to-serve. A Day in the Work Life As Senior Project Manager you will be responsible for the project management of the Offer to Cash related value streams of the EMEA Diabetes Operating Unit Transformation.
The Senior Project Manager will, in addition to overall coordination, be responsible for the management and execution of some of these projects from the documentation of cross region and country Operating Units (OU) requirements up to implementation & deployment of the process / solution.
The outcome is an improved customer and / or employee experience. Responsibilities Overall Project Management
Develop overall project (and associated resources & budget) overview across all projects and service development pieces of work (to plan resources, set priorities, identify dependencies and risks and visualize progress of the individual projects vs the milestones identified).
Introduce or comply with a standard way of working around projects in the Patient Start, Re-Supply and / or Issue Resolution Value Stream with a standard methodology and standard tools.
Prepare and provide regular updates towards management, team members, steering committee, sponsors, and other stakeholders in the organization.
Maintain awareness and control over all projects being delivered by or in the pipeline for the Re-Supply and / or Issue Resolution Value Stream.
Manage the portfolio and the backlog of the respective value streams.
Collaborates and uses data to analyze opportunities, develop potential ROI, and track results against benefits supporting overall value stream prioritization & focus across the patient journey.
Act as a product owner for all OTC related opportunities and closely collaborate with the chief product owner of OTC and other stakeholders across the end-to-end journey of the patient.
Align with B2B OTC initiatives to ensure standardization across the organization.
Individual Project Management
Take responsibility for specific projects in the role of project manager. Focus on project management for some projects at a greater level of detail (daily, weekly, monthly project management and reporting for such specific projects).
Manage the project & cross country & cross functional project streams, including planning, budget, progress review and reporting, as well as project quality and risk assessment.
Manage projects with a detailed and content-rich orientation, not pure PMO method.
Understand project goals and work to resolve or escalate project issues.
Analyze, assess, (re-)design, and implement processes considering relevant tools, systems, and stakeholders. Ensure stakeholder commitment and provide training where required.
Facilitate Change Management by applying appropriate methodology and tools and coach and develop local project or staff resources and patient engagement team members (colleagues).
Diabetes Patient Transformation Core Team membership
Drive / Own Re-Supply and / or Issue Resolution initiatives and contribute to other workstreams.
Align on priorities within the transformation with the respective value stream leaders and support functions.
Minimum Bachelor Education.
5+ years’ experience in Business Process & Project Management in a multinational environment .
Accountability, speed, and collaboration are key demonstrated values.
Experienced with the use of project methodologies and process optimization methodologies.
Strong sense of initiative and ownership to lead projects end-to-end independently.
Lead cross functional teams to effectively identify, develop and implement processes.
Ability to influence and manage teams and stakeholders in a matrix organization (Functions, Operating Unit and Regions).
Strong communication skills in Spanish and English, with a pro-active approach.
Passionate about improving customer experience.
Nice to Have
5+ years’ experience in Service and / or marketing or process-oriented service design.
Experience in direct-to-consumer market and services.
Familiar with the eBusiness journey, digital capabilities, and process automation.
Preferred to be familiar with Scrum framework and Agile Mindset.
Diversity & Inclusion At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day.
We work hard to cultivate a workforce that reflects our patients and partners, we believe it’s the only way to drive healthcare forward.
We want to attract a diverse workforce, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, veteran status, or any other characteristic protected by state or local law.
Join us and bring the power of your point of view to our culture of collaboration and innovation. It is through strong diversity, inclusion and engagement that we can remain a leader in medical technology and solutions.
And by embracing everything you have to offer your unique perspectives, talents and contributions we can live up to the promise of our Mission. Additional Information