Descripción Del Puesto
Accenture is seeking Technical Onboard Security Engineer to be assigned to its office located in Madrid, preferently (Spain).
Applicants must have bachelor’s degree in Computer Science, Telecommunications or Electrical Engineering or a related field and full professional proficiency in English and Spanish.
Experience and / or knowledge in other fields of Information Security (Network Security, Infrastructure Security, SIEM / Infrastructure Security tools, SOC operations) is welcome.
Selected candidates will participate in Accenture's SOC providing service to the different clients of the company.
Accenture requires :
Candidates must have the ability to :
Work with pre-sales to ensure required information is accurate and complete, e.g. TSD, TAP
Highlight any areas of risk to sales prior to the deal being signed where feasible
Engage with the client, building a trusted relationship, and clearly understanding the client’s requirements while balancing against our contracted SLAs
Assist clients with completion of PIQ as required
Highlight non-supported devices to relevant service manager
Highlight risk of delays promptly to relevant service management and Manager, Transition
Work closely with Global Qualifications to ensure they understand what is required, and by when
Maintain all tracking mechanisms, highlighting reasons for delays or risk of delay
Ensure standards and procedures are adhered to within defined SLA’s.
Ensure availability and consistent logging of customer security devices.
Provide technical customer support regarding various cyber security technologies.
Articulate technical issues to customers at all levels, both verbally and written.
Act as a technical escalation point for Senior Engineers.
Regular review of team’s quality of work, providing coaching and feedback as required.
Own customer escalations end to end, representing the management team on customer calls as required.
Ensure service delivery is running smoothly and issues are escalated promptly to appropriate team(s), following through to resolution.
Write, review, update and maintain knowledgebase articles.
Drive internal team meetings.
Participate in SOC tours, as required.
Participate in Service Reviews, as required.
Own and drive key initiatives / projects through to completion.
Identifying and drive service improvement projects that result in improved quality, effectiveness or efficiency of service delivery.
Participate in new collector development / device research calls, providing feedback as required.